When I noticed the problem Jan 11, 2012 I contacted [email protected]ACC
ugraphics.co and sent all the photos and description:
got reply only at January 24, 2012 that my email was forwarded to [email protected]ACC
Yes 13 days to forward an email how hilarious !!!
Feb 2, 2012 the [email protected]ACC
>I am told there are scratches all over the machine ….I assure you that we never send damaged machines out the door .
>Maybe customs agents took the machine out and caused the scratches.
Hello what scraches are you blind ? And you can't read!?
My reply was:
There are two main problems:
1. Metal shavings inside zing cutter machine. They are everywhere.
even on bearing on the stepper motors. I was unable to clean them
entirely 100% so the machine can fail any time it get short circuited.
2. The metal parts are made not up to specifications, they are bent,
not at 90 degree angle, not straight etc. The whole Zing cutter is not
standing flat on a table, one of the side is higher than the other
because parts are dent ect.
The metal shavings interfered with electronics, the unit did not even
power up when I received it.
After paying nearly the same cost as the machine itself for shipping I
expected you to check the machine prior to shipping because I can't
send it back due to high cost.
I need you to:
1. remove the back cover on any other ZING machine by removing 6
screws and plastic sides and make photos like the ones in my PDF
I would like to see sharp and in good lighting these photos:
1. Is there any metal dust after threading
2. How does the threading quality looks like (photograph threads like in my PFD)
3. How does the belt look like mine is noname (no markings, not
straight belt). On youtube videos I see belt on the zing made by suma
brand, so mine is a noname why???
4. Put a metal straight edge on the metal sides that hold plastic
parts of the machine like in my photos are they straight?
5. The motor that holds the belt is in metal 90 degree part that is
actually not 90 degree, so I would like you to check this with a
square tool on your machine.
There are no scratches, there is metal dust (shavings) inside! left
after threading in the factory the bolt holes in aluminum profiles
that make the chassis of the zing. This dust interferes with
electronics (short circuit), can get inside bearings of the motors
Therefore on our Zing there are no good parts ! We cleaned most of the
shavings but they are very small and it seems they found a way into
the motors too.
> Maybe customs agents took the machine out and caused the scratches.
No the machine was packed inside a bad that was not opened.
> All of this said we are here to help ,so please tell us what is the specific
> issue so we can get to the bottom of the issue and get you operational.
If your machine that you check and send me photos of is indeed good we
would like you to ship us new working Zing at your expense, you can
specify low price like 20$ so we would not have to pay customs taxes
2. and up to specifications (no bend parts, 90 degree parts are really
3. edges are not sharp
4. the length of the 3 aluminum profiles that make chassis of the zing
is the same length
(easy way to check: take 2 metal rulers 30cm each, take some
doublesided sticky tape and place one ruler on the zing, another ruler
on another size of the zing, use the double sided tape to stick the
rulers together. Now move the sticked rulers inside the machine, the
distance should be the same on the inside of the zing)
5. Also check the height of the cutter head, our machine had different
height one side than the other.
Otherwise if other zing machines have the same problems there is no
point in you shipping us a new Zing machine.
Feb 8, 2012 I write to [email protected]ACC
Hello, it's been 5 days since I got a reply from you.
Did you make photos, check quality of other Zing machines as I requested?
I would like to see the photos if the quality of other machines is OK?
Will KNKUSA replace my Zing machine with working one?
Else will KNKUSA give me my money back?
Feb 8, 2012 [email protected]ACC
>Yes we will replace your KNKZING .You must pay for the shipping as we told you in >the past.
>Alternative is tell us the part you may need and we can ship you that part.
>If there is any particulate in side the machine it will not affect the performance.
>This has been tested with the thousands of machines. The boards are shielded and >the particles are too small to have an affect.
Shielded from metal dust that should not be there? Do you see any shielding? Are you plaing dumb or ....?
Since KNKUSA does not respond to this problem I contacted their distributors to ask do they know what crap do they sell:
Both of them did not reply but instead forward my email to chad at [email protected]
Chad writes (or should I say is lying):
>We have now sent multiple Emails to try and come to an arrangement for you and >your zing.
>We have not received an answer. At this point,
>I'll gladly take any suggestions in regards to replacing / refunding you for your >machine.
I replied by simply writing:
Hello did you get my email?
You tell me you do no receive my emails when instead you do not reply !
So this is broken telephone
or what? The comany KNKUSA is A SCAM!!!!
I wonder how their KNK MAXX 24" for 1,899.00 is selling, you can get a Roland 24 GX for that price come on peopple
do not trust your money to these lyers.