We just opened our refurbished mp5i and called tech support to get started. The ink from the CYMK will not feet through the tubes to the print heads. Techs walked us through many fixes and nothing has worked. They said a level 2 tech will call us back. We have not heard back from them yet. We are very curious to know what is wrong and if we are missing a step. Did anyone else experience this? Any help would be greatly appreciate.
just opened refurbished, called tech, and ink still won't feed the CMYK ink to print head
[Anajet]
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Sometimes when shipping a printer, ink can still be inside the head and clog it. You may or may not have experienced this. This happens a lot when sending machines out and can be common
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