And sorry my post was so long...
I guess I should ask What was their complaint?Well first Sorry about how it was typed.. Just a lot to get off my chest.
I feel the same about them giving me the okay to run with it. I did call them before I started the run and they told me to do what ever I felt like I would do if this was my job I was selling. I did tell them that I would of never of took it on with such small numbers. and the complexity of the job.
I done the job with ThermoFlex plus and ThermoFlex Xtra, I felt like the job turned out fine.. But we all knows how that goes..
As for taking other jobs like this on.. I think we have already crossed that bridge..
Good idea. Not that you're trying to cut the middle man, but might as well be upfront and tell them what you did, why and how you can fix it.I think contacting the end user is what you must do, because your company will be the company they complain about and it could hurt your business I would ask what they find wrong with the items and offer to work with them to fix the problem. If you make them happy they could be come your new contact for future work we all can use fresh contacts.