I own the same plotter.I would be glad to help you out.The manual and the support from signwarehouse are both as useless as a flat tire when you need a spare. The cutter is a great machine though, it is actually a rebranded GCC cutter and the software you have is awesome. If you send me a pm, I will be gald to help you out. I think I will be able to get you up and running. If need be I will walk you through on the phone. I think this cutter a lot it has made me money for sure. If the support at signwarehouse was half as good as their prices customers would be well served. I look forward to your contacting me. ..... JB