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Discussion Starter · #1 · (Edited)

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First thing that I would recommend is to read the fatal error code. You would need to sign up for our private forum and download the Adjustment Software. Just go to BelQuette, Inc. and on the top right you will see a drop down menu that says Connect. In that list you will see Forum. Click on that and then create an account. Once you are in you can download the Adjustment Software. There are also instructions on how to read the Fatal Error using the Adjustment Software.

Just by seeing how fast and jerky that it is moving, I would say that it has something to do with the encoder signal or the CR motor. First try cleaning the encoder strip or replacing it if you have a new one on hand. If that doesn't fix it (and depending on what the Adjustment Software reads the fatal error as) I would probably next try replacing the CR motor. After that it would be replacing the entire carriage. Replacing the carriage is a difficult job and I would highly recommend sending it in to get that done. Just give us a call at 877-202-0886 or send us an email to [email protected] and we can send you the proper documents to send your printer back for repair.

Thanks
 

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Discussion Starter · #3 ·
Upon registering for the Belquette forums, I believe I still have limited access to the forums. I only see the Genesis forum and only one post for that forum at that. Aside from that, there is nothing on the forum for me to see. Where can I find the download that you're talking about?
 

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Whenever the head slams like that it means you lost the CR encoder signal somehow. I would start by replacing the encoder strip. If that doesn't fix it then replace the carriage.
It ended up being the capping station. The wiper was getting stuck and catching the head. Unfortunately it ended up breaking the belt. The unit is on it's way to Clearwater right now for repair.
 
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