I would NEVER recommend anyone purchasing a Richo or Sawgrass product.
1. Richo/Sawgrass scrubs the search engines so complaints about their poor products cannot be found
2. Rich/Sawgrass website and tech support is super poor.
3. Rich/Sawgrass scrub the internet so a customer cannot purchase a repair manual. Not a user manual, a repair manual.
4. The Sawgrass SG 400 ink is outrageously expensive. Each time the unit powers on, it will suck down no less than 1/8 of the ink in the cartridges. So, if you shut down and restart 8 times in one day, you have to replace ALL 4 of the ink cartridges at a cost of about $400.
5. I have had 6 of these units and have to say they are 100% a waste of money.
6. Richo/Sawgrass, you are the worst.

7. My only recourse is smashing these terrible dye sub machines on the floor. (oh it is sooo enjoyable)
8. Do not waste your money on Sawgrass. Buy an Epson.