Yep, I bought the "new and improved" Crystal Press II. Been a bit of a bumpy road thus far, and yes, I definitely feel like a Beta Tester!! We've done less than 50 transfers and have had a "less than smooth" experience thus far.
Having said that, whenever we call, the Ioline Techs are very courteous and helpful in trying to solve the issue at hand. There's one tech that I like more than the others, and one that grates on my nerves (just a personality clash), so I tend to ask for the one I like best ~~~we tend to be on the same wavelength.
Let me also say that rhinestones are definitely a smaller, add-on to our embroidery business, so it's not the mainstay, and frankly, we haven't invested the time we need to so that we're really good at designs & layouts before we ever get to the functionality of the machine. I've watched the videos of the true professionals on this board, and they can produce WAY higher quantities in a fraction of the time that it takes me with the machine. The difference is that the Ioline works by itself producing a transfer while I'm at the embroidery machine doing the embroidery or applique on the garment at the same time....
The bottom line for me is that it was a relatively inexpensive piece of equipment from a reputable vendor that I'm already connected to (I have an Ioline 300 flatbed cutter that I use extensively in my business). In a small, 1-2 person shop, we just never seemed to have the time to make the template, fight the static, etc, but if I can put a piece of sticky paper in and press go, and it works on it's own, then I'm happy.
I'd be happy to answer more questions as I have time ~~~computer crashed a few days ago, so I'm trying to reinstall software, drivers, etc. All the data was safe, so we're thankful for that, but man, what a whipping to get everything back to leve with all the software we use!