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I haven't noticed this at zazzle. All the gallery images I've seen have been pretty crisp (unless the source graphic that was used for the shirt design was low resolution to begin with).
If you look at the Zazzle help section, they have a contact us link that might get you a more direct answer though.
If you look at the Zazzle help section, they have a contact us link that might get you a more direct answer though.