I'm fed up with a certain company...

4625 Views 25 Replies 13 Participants Last post by jamerican352005, Jun 5, 2012

CannibalSam

Discussion Starter · Mar 20, 2012

Today was the day I was to receive 50+ heat transfers in the mail! OH BOY! Well I go online, and in my email I get a notification from my credit company saying I have a statement ready to go. That means I have a bill to pay....well....that can't be. I haven't used the card since January. I check it, and it turns out I had been accidentally charged twice by the company I've been using to order transfers from. No big deal, I'll fight it and ask for a refund. Done. I move on with my morning, and soon my transfers arrive! Joy of joys, it's like Christmas morning! The transfers initially look great.....that is until I take a closer look. Every single sheet had 1 or 2 patches of missing ink. The ink hadn't cured 100% and was sent to me still wet, apparently. This is the 2nd time this has happened with the same company. I don't want to name any names, but can anyone recommend me a new company that has excellent turn around time, prices and the plastisol transfer actually feels soft and smooth and ISN'T WET WHEN IS SENT TO ME?!

I'm seriously considering just outsourcing my designs and just getting a screenprinter to print all my stuff now....ugh.

1 - 20 of 26 Posts

Flip

· #2 · Mar 20, 2012

Sorry to hear about your experience, always irritating when that happens.

Where did you get the transfers from? This way, other members can watch out for similar experiences when ordering from that company.

Anyway, you can start here. I think most of them, if not all, give out sample packs so you can check out their work.
Some of the companies that keep seeing in threads are Transfer Express, F&M Expressions, Versatranz:

http://www.t-shirtforums.com/heat-press-heat-transfers/t4095.html

http://www.t-shirtforums.com/plastisol-transfers/t77081.html

Good luck!

Rodney

· #3 · Mar 21, 2012

I don't want to name any names, but can anyone recommend me a new company that has excellent turn around time, prices and the plastisol transfer actually feels soft and smooth and ISN'T WET WHEN IS SENT TO ME?!

By leaving out the information, it makes it harder to suggest other companies to work with.

Also, by saying "a certain company..." and "don't want to name names", it makes people more curious about who it is than if you would have just stated the company as part of your overall post

There's nothing wrong with sharing your honest experiences on the forums with companies. When people have a great experience and share, that helps others decide which companies to work with. The opposite is also true.

I don't think it's commonplace for any company to send out transfers that are patchy and wet. If you work with them, I'm sure they'll take care of it.

As John mentioned above, we have a whole list of companies that members have used to get custom plastisol transfers done here: http://www.t-shirtforums.com/plastisol-transfers/t77081.html

I don't think there is a "perfect" company there (or anywhere

). But most all of them stand behind their work if an issue comes up.

wormil

· #4 · Mar 21, 2012

I often wonder what is the point of posting if you don't name names, to vent I guess. I had this happen once on a super rush job, called Semo and they overnighted new transfers, no question asked. In the effort to get my transfers out on time the pressman sped up the dryer. Everyone makes mistakes, what's important is how they handle them.

Reactions: 2

dlac

· #5 · Mar 21, 2012

Let me once more throw in my $.02. I do custom art for clients and myself.. I also sell a fair amount of shirts with stock transfers on them and have been doing that since the mid 90's. I have used them all, both for custom and stock I used to buy close to 100dozen a month.. I have found that Dowling Graphics Press the best.. I use them exclusivly now for all my custom work.. They are exceptionally reasonably priced. They recommend a white backing if they think I need it for darks.. the coveraged is incredible and there is no thick ink build up.. I recently did some process things and again.. Incredible.. And best of all, anytime I have had a problem I call and they not only solve it but act like they really care... Hows that for service..
dlac

CannibalSam

Discussion Starter · #6 · Mar 21, 2012

wormil said:
I often wonder what is the point of posting if you don't name names, to vent I guess. I had this happen once on a super rush job, called Semo and they overnighted new transfers, no question asked. In the effort to get my transfers out on time the pressman sped up the dryer. Everyone makes mistakes, what's important is how they handle them.

That's the exact same company I used. I just returned the transfers this afternoon.

wormil

· #7 · Mar 22, 2012

dlac said:
I have found that Dowling Graphics Press the best.. I use them exclusivly now for all my custom work.. They are exceptionally reasonably priced. They recommend a white backing if they think I need it for darks.. the coveraged is incredible and there is no thick ink build up..
dlac

I've wanted to try them but the samples they sent me were very heavy and rubbery. I pressed some and couldn't stand wearing the shirts, it felt like the 70's all over again ... and yet, I see comments like this that they are not heavy. It's confusing.

wormil

· #8 · Mar 22, 2012

CannibalSam said:
That's the exact same company I used. I just returned the transfers this afternoon.

5 of 6 companies I've used have at least once sent me over or under cured transfers (F&M was the exception, all theirs were fine). Some wouldn't print new ones until I returned the bad ones, some denied there was a problem, some promised to send me new ones and never did, Semo was nicest about it and the quickest to fix the problem so I still use them.

Reactions: 1

dlac

· #9 · Mar 22, 2012

Call me David, Don't call me late for lunch but do call me suprised.. I am going right now, have press warming up, Have two jobs, Just over 100shirts, from Dowling of course... Will post later on outcome but if it is the same as the last 10 years everything should be fine and customers will be thrilled.. I guess we need input from someone other than me.. Because I have never been anything but HAPPY,
David LaCrosse
dlac

larry

· #10 · Mar 22, 2012

Andy,
As the owner of Dowling Graphics I feel that putting my name on the site is fine. When you do that I can check back to find the proble. I'm sorry for your problem and I would like you to call me so I have more complete information. We try our best to prevent problems but mistakes happen. Anyone who has a problem with my company call me at 1-800-749-6933.
Also Wormil I am sorry you did not like our transfers, If you could call me as well.

Thank You,
Larry Dowling
larry @DowlingGraphics.com

CannibalSam said:
Today was the day I was to receive 50+ heat transfers in the mail! OH BOY! Well I go online, and in my email I get a notification from my credit company saying I have a statement ready to go. That means I have a bill to pay....well....that can't be. I haven't used the card since January. I check it, and it turns out I had been accidentally charged twice by the company I've been using to order transfers from. No big deal, I'll fight it and ask for a refund. Done. I move on with my morning, and soon my transfers arrive! Joy of joys, it's like Christmas morning! The transfers initially look great.....that is until I take a closer look. Every single sheet had 1 or 2 patches of missing ink. The ink hadn't cured 100% and was sent to me still wet, apparently. This is the 2nd time this has happened with the same company. I don't want to name any names, but can anyone recommend me a new company that has excellent turn around time, prices and the plastisol transfer actually feels soft and smooth and ISN'T WET WHEN IS SENT TO ME?!

I'm seriously considering just outsourcing my designs and just getting a screenprinter to print all my stuff now....ugh.

Reactions: 2

dlac

· #11 · Mar 24, 2012

Well I said I would tell you how it went.. I used a Dowling Stock Transfer and then dropped the company name around it .. turned out great.. Customer was thrilled, Then I got worried about Andy's post that looked like he had trouble with Dowling and was really glad that it turns out it was SEMO that sent him the bad transfers.. and not Dowling that it looked like.. I was happy in that I don't need that kind of problems..
dlac

binki

· #12 · Mar 24, 2012

Here are some places you can go.

Stahls, Heat Transfer Warehouse, Ace Transfer Company, VersaTrans and there are many others that you can find on the IIS Show web site. Just look for exhibitors.

Reactions: 1

royster13

· #13 · Mar 24, 2012

Hey Andy:

How do this work out for you?.....An update would be appreciated.....

Thanks......

CannibalSam

Discussion Starter · #14 · Mar 25, 2012

royster13 said:
Hey Andy:

How do this work out for you?.....An update would be appreciated.....

Thanks......

Hey sorry for the lack of details, all! My new transfers from F&M came SUPER fast, and they looked absolutely KILLER! They transferred great and they're super soft! I just wish they had a bigger size available for their sale, oh well. Definitely a fan of F&M!!!

Reactions: 2

dixieexpress

· #15 · Mar 25, 2012

I only use Dowling graphics, and have been for years, I have never had a problem, they are a great folks to deal with.

larry

· #16 · Mar 26, 2012

Cannibal Sam,
In your last thread you forgot to say that Dowling Graphics was not the company that sent you the bad transfers......If you name a company make sure you are naming the right company.

Thank you,
Larry@DowlingGraphics.com

CannibalSam said:
Hey sorry for the lack of details, all! My new transfers from F&M came SUPER fast, and they looked absolutely KILLER! They transferred great and they're super soft! I just wish they had a bigger size available for their sale, oh well. Definitely a fan of F&M!!!

royster13

· #17 · Mar 26, 2012

Larry looks like he was talking about Semo Imprints.....

larry said:
Cannibal Sam,
In your last thread you forgot to say that Dowling Graphics was not the company that sent you the bad transfers......If you name a company make sure you are naming the right company.

Thank you,
[email protected]DowlingGraphics.com

Fenrir

· #18 · Mar 26, 2012

I was also confused about this so I went back and re-read the thread a few times and didn't see anything about Dowling. The OP didn't mention any company until someone else mentioned Semo.

Rodney

· #19 · Mar 26, 2012

@larry I thought @CannibalSam said it was Semo Imprints that sent the bad transfers. Not your company.

larry

· #20 · Mar 27, 2012

thanks to everyone for your support....and if you do every have a problem with my company I still do want to know about it.......thanks
Larry @DowlingGraphics.com

Reactions: 2

1 - 20 of 26 Posts

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