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Discussion Starter · #1 ·
:) Hello to all
I know this may sound crazy. I would like to thank my customers in some way when they order. I would like to hit my customers who reorder with us. I know in this economy it is ruff on everyone. I just thought it would be nice. Do you have any ideas and have you ever done this.
thanks tonya:D
 

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Hey Tonya. I have recently started making it my practice to email each customer thanking them for their order. Since my company is in its infancy stage this is relatively easy. I include a paid invoice for their order as a PDF and I personalize each email, being sure to include some humor related to the shirt/shirts that they purchased. It has worked out well for me thus far and several customers have even written me back. It's not a product or extra items based thank you but it serves a purpose nonetheless.

Good luck!
 

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think about a time when you bought a product and got a little something extra and told yourself wow that was nice, or wow cool, or something that made you like the brand or want to buy from the company again and that should give you a little idea. any little thing counts. and be sure to always try to meet your customers need in the best of your abilty or show that your are trying to meet their needs.

for example, my printer which is also my t-shirt supplier gave my a free tote bag with their company name on it when i received my first order. i found this very useless to me but i told myself hey its free and if i get use out of it only once in my whole lifetime than this little gift would have been worth it. i found that this was a great way for my printer to keep me happy and keep coming back BUT.. i have sent a few emails to this printing company now to get a bit more information on future orders and surprinsingly enought they havent answered my emails for about 2weeks now which is making doubt my desicion about purchasing something from them again. anyways thats just my little experience.
 

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We thank our customers by including with their order something special, like the last tee shirt order we did was 25 shirts with custom artwork we created, we modified the artwork and made them a dye-sub license plate for their vehicle, not only did we get a thank you for the gift but a promise to order some with their next shirt order.

We do this with orders of $200 and above, it might be a decal, or key chain, license plate, mug, anything we can make to show them we appreciate their business and possibly build another order....it does work.

Hope this helps.
 

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Before I got into the screen printing business, I ordered a couple shirts from Choice Shirts. When the t-shirts came and I started digging through the box, I found a little note with a single Swedish Fish. I don't exactly remember why it was there but I think it was the owners favorite candy or something like that and they wanted to share that enjoyment with their customers. In my opinions, something random and simple like that really catches the customers interest.
 

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I just bought some really weird and random stuff from a flee market. I found little plastic thingys like tiny army soldiers, spinney tops, and some more cool things. I plan to wash them off and give them randomly to people who buy a shirt from me. (The whole bag was $5 but it was a big!)
 

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I buy closeouts (first quality) from the vendors sometimes for 3.00 or less and I print them with my customer's logo and include it with the order, you give them an expensive shirt for few dollars, they like those little details, SANMAR offers very good deals.
 

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yeah i suppose random stuff would also work to make the customer remember your company better but im not sure that sending a little toy soldier from the flea market is a very good way to say thanks for buying my products. i would actually find it a little weird finding that along with my t-shirt, just my opinion
 

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Don't forget the power of a handwritten thank you note. We bought note cards from a stationary supply company and printed them ourselves with our logo or a design that related to our company. The can be sent with orders or just used as thank you notes, congratulations notes, or whatever you want them to be. Fewer and fewer people are writing handwritten notes each year, so they have more impact. It only has to be a few sentences, but people do remember getting the notes.
 

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Discussion Starter · #11 ·
Yes i like the hand written note idea. I think it means alot. I am so shocked when i recerive an email to say thanks . I just think in this busy world it means alot when someone takes the time to thank you.
 

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i like to always email my customers a short thank you note..and i always carry there order to the car for them... once in a while if i have any $1 canvas totes i will print there design on a tote for them. I always place it at the bottom of the box...nice little surprise..the key is to never appear to busy for your customer treat them like they are the only customer in the world...better yet treat them like you want to be treated.
 

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I buy closeouts (first quality) from the vendors sometimes for 3.00 or less and I print them with my customer's logo and include it with the order, you give them an expensive shirt for few dollars, they like those little details, SANMAR offers very good deals.
I know using closeouts will save money but what if the customer likes the item and wants to buy them?
I like to include a free (thank you) item with my large orders but it's something that is available and not discontinued.
 

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Hi

I always enclose a fridge magnet as I find you can't have too many fridge magnets; they have so many uses. As than kous I have recieved personal notes as well as follow up emails but the one that sticks in my mind is a little lip chap stick that I recieved once that had the company detiails printed on it. Everyone loves getting something for nothing, even if it is little thing like a chap stick.

Kim
 

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Some ideas:
  • Include a lollipop or some candy with each order
  • Write the address on the envelope yourself, by hand
  • With each order, include a thank-you card with a coupon code for 10% off the next order
  • Write an E-mail telling them how much you appreciate their business.

The opportunities are endless.
 

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Keep in mind a good thank you is really just a marketing ploy.
Sending a meaningless trinket MIGHT get some buzz going, but it probably won't.

You want to either entice the buyer to come back for more OR to end up spreading the word to others who will buy.

Coupon codes, either percentage off or BOGO
Another shirt, either one with just your logo or a discontinued design (could be cool to include a letter/flier saying to share with a friend)
Stickers, ESPECIALLY good if you're selling to school age kids or extreme sports kids. School kids put stickers on every single notebook or folder they have, and extreme sports kid will put it on their helmet/bike/skateboard/whatever...all meaning OTHER kids in your demographic will see it.

Whatever you do, pay attention to your demographic. What would they want? Middle aged women aren't going to want stickers, teenagers trying to be cool aren't going to want little toys.
 

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Keep in mind a good thank you is really just a marketing ploy.
Sending a meaningless trinket MIGHT get some buzz going, but it probably won't.

You want to either entice the buyer to come back for more OR to end up spreading the word to others who will buy.

Coupon codes, either percentage off or BOGO
Another shirt, either one with just your logo or a discontinued design (could be cool to include a letter/flier saying to share with a friend)
Stickers, ESPECIALLY good if you're selling to school age kids or extreme sports kids. School kids put stickers on every single notebook or folder they have, and extreme sports kid will put it on their helmet/bike/skateboard/whatever...all meaning OTHER kids in your demographic will see it.

Whatever you do, pay attention to your demographic. What would they want? Middle aged women aren't going to want stickers, teenagers trying to be cool aren't going to want little toys.
all good ideas but i dont think people who are just starting up can afford to give a free shirt. it doesent leave much room for profit. just saying
 

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all good ideas but i dont think people who are just starting up can afford to give a free shirt. it doesent leave much room for profit. just saying
The original poster never indicated that they're just starting up. Clearly anything you give away has to correlate in price to what you can afford. However, no one ever made good money without spending money first.
 

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yes i know and i wasnt refering necessarily to the thread starter but more to everyone reading this thread for ideas. and i agree that you have to spend money to make money but but you cant spend money freely to cancel out your profit. anyways
 
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