He could be putting a raster file into AI thinking that's what's necessary.
If you start your design in Illustrator, and only use its tools it is already what is known in the industry as a "Vector" format, it's composed of shapes and points, which has the advantage of being scaled to whatever size is needed. As royster said, any graphics department that receives an AI file that is actually vector shouldn't have to ask you to scale things to a certain dpi, the only question should be "how big do you want this to be on the shirt?"
If however you take a photo with a camera, or get an image from the internet (jpeg, bitmap, png, etc) that is a "raster" image, it cannot be scaled due to all the complexities of color and detail without some loss of quality occuring.