I feel like I'm off to a good start, one sale opening day and a few subsequent sales throughout the week.
However I am banking on doing large custom orders to pay the bills and give me a little extra.
But I am having a few issues with communicating my services to customers. I worry that I am bombarding them with information they don't care about.
I want them to walk in and have a good idea of what I can do for them in just a few simple steps.
Should I just tell them yes I can do it, and leave it at that? I like to volunteer my transfer methods and options but my husband thinks I am giving away needless information and confusing them, ultimately running them off.
So I guess my first question is, how do you approach a customer when they walk in your store?
One other issue I am having, customers trying to save a buck by providing their own shirts, and even one lady who asked if she could just use my machine if she brought in her own shirt and transfer.
I feel this to be insulting by the way. I don't think it's any different than bringing your own food to a restaurant and asking the chef to cook it, at a discounted rate to boot.
I told the last person who asked that she isn't going to save any money by using her own shirts because most of my cost comes from ink and transfers and not the shirt itself.
Some seem to be concerned about bad quality garments, based on past experiences, but I can order any shirt if they have a specific brand or model.
How can I politely say no to them... without actually offending them? It's a small town and word gets around, so I have to maintain a nice appearance and can't get away with what I used to when I worked for others
However I am banking on doing large custom orders to pay the bills and give me a little extra.
But I am having a few issues with communicating my services to customers. I worry that I am bombarding them with information they don't care about.
I want them to walk in and have a good idea of what I can do for them in just a few simple steps.
Should I just tell them yes I can do it, and leave it at that? I like to volunteer my transfer methods and options but my husband thinks I am giving away needless information and confusing them, ultimately running them off.
So I guess my first question is, how do you approach a customer when they walk in your store?
One other issue I am having, customers trying to save a buck by providing their own shirts, and even one lady who asked if she could just use my machine if she brought in her own shirt and transfer.
I feel this to be insulting by the way. I don't think it's any different than bringing your own food to a restaurant and asking the chef to cook it, at a discounted rate to boot.
I told the last person who asked that she isn't going to save any money by using her own shirts because most of my cost comes from ink and transfers and not the shirt itself.
Some seem to be concerned about bad quality garments, based on past experiences, but I can order any shirt if they have a specific brand or model.
How can I politely say no to them... without actually offending them? It's a small town and word gets around, so I have to maintain a nice appearance and can't get away with what I used to when I worked for others