[jj8150]

Hi, I have a fairly busy online apparel store and use heat press transfers. I have about 70 different products, 5 sizes each, 2 or 3 colors each. We do make up some of the popular items ahead of time. But at least 60% of my items we make on demand as orders come in.

One person pulls the size/color, presses the design, folds and seals in a bag with the invoice. Another person then ships it, but at this point it is not possible to verify the size, just the design/color.

When we are busy we do make mistakes with the size, either they are put on the inventory shelf incorrectly, or the person pressing pulls the wrong one.

Wondering how we can avoid this type of issue? As much as we try to double check everything, we do have problems.

Any suggestions?

Thanks!
Jackie

 

[splathead]

There's no magic bullet for staff competence.

If your puller can't get something as simple as looking at a size label correctly before pressing & sealing, find another puller.

Alternatively, once the order is done, leave the bag unsealed and have your shipper double check size, signing off on the invoice as they do. Hold them both responsible for errors. They'll need to pay for the time and expense of having the item shipped back and the correct item resent.

 

[KelceyW]

We were also having this problem in our embroidery dept., we created a stamp with initial lines for each production step.
Puller checks product against pick ticket and signs off, production checks off for accuracy, bagger checks off for accuracy. Even if it is the same person at both ends, requiring them to document at each step that they DID look decreased errors plus also quickly ID'd the person who was not paying attention to the details and just 'assuming' it was correct.