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On the thumbnail, there's a diamond line through the text. When I open it on my phone there are just letters made of lines on a black background.

I was referring to the thumbnail, perhaps you're referring to kerning wrt the black background image. Weird that the images are different!
 

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lines between the letters?

...with the example of the volvo image what lines are you talking about?
Here is what I see on my screen when I view the image and I am wondering if they are talking about the grey inside the white. If that is the case and this is a vector file the OP should be able to delete the grey. If that leaves an empty area the select the grey and the white together and weld them into one. If they are talking about the thin line making up the badge then with a vector file that should be able to be deleted. OP what type of program and file are you working with?
 

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On the thumbnail, there's a diamond line through the text. When I open it on my phone there are just letters made of lines on a black background.

I was referring to the thumbnail, perhaps you're referring to kerning wrt the black background image. Weird that the images are different!
Rich, I have had proofs sent to me that were png files with a transparent background that show in a browser but when opening on a phone or a viewer I get a black background such as I get now. I see the file in the original post is a png. Possible they had transparent background selected.
 

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Hopefully the OP is working with vector files. If so you should be able to "trim" the diamond shape. Then break the diamond apart and delete the lines between the letters.
 

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wow that's crazy. i just clicked on the thumbnail and it gave me the volvo in grey with a white stroke and the diamond dash going through the design.

if you want to get rid of the diamond dashed line go into photoshop and use a black paintbrush and paint it out. if it's vector and you can select the lines, just delete it.
 

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so in corel (don't know it) won't it allow you to select individual parts of the design? i mean you should be able to click on the V of volvo and delete it if you want.

same goes for the lines. make sure you 'ungroup' everything so you can individually select on certain things.
 

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Is this a vector file? If so make sure the diamond is an object. You should be able to select the white border of the word VOLVO (might have to ungroup first if both the inner grey area and the white border are grouped). With the white border selected hold the shift key and select the diamond. Go up to the tool bar and hit the "trim" button. This will cut out the white border area from the diamond. Next, make sure just the diamond is selected and go to the top of toolbars and under "Arrange" you will select "break curve apart". Now you can select the lines between the letters and delete them.

If your diamond was not converted to an object before starting all this, when you perform the trim function your diamond will now have a border matching the outline of the white border of the letters.
 

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If your diamond was not converted to an object before starting all this, when you perform the trim function your diamond will now have a border matching the outline of the white border of the letters.
Here is what I am talking about with making sure your diamond is correctly converted before doing the trim. I used a rectangle instead. I did remove the white border after performing the "trim" function.
 

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