There are several variables that go into a successful application of a transfer design onto a garment. Accurate temperature, time, pressure, and the garment all play a role in a perfect print. It is the nature of the business that, occasionally, due to one or more of the factors mentioned not being in 'sync', a transfer will not adhere properly.
When this happens it is our policy to test the transfer at our facility to make sure that it is not defective. If we do find that it is defective, which is very uncommon, we will issue a credit for the transfer and for the shirt, within certain limitations.
If you have a transfer that is not performing properly we suggest that you take another piece of the same design and cut it into 3 or 4 pieces. Turn the shirt over that has already been damaged and try to apply one piece at a time. You might have to tweak the temperature, time, or pressure to provide a clean application. We have found that this usually solves the problem.
If you continue to have problems, please return a sample to us for testing. Enclose full details with the design.
