T-Shirt Forums banner
1 - 8 of 8 Posts

·
Registered
Joined
·
268 Posts
Discussion Starter · #1 ·
Seriously, not sure what to do. I'm embroidering 40 bag, they brought the bags in....1/3 way through the job the hoop popped off. Obviously, I can't try to line it up. Do I just explain that there was a mistake? Not sure how to handle this. Any help would be appreciated.
 

·
Administrator
Joined
·
15,475 Posts
It's one thing when you're supplying the blanks, a whole other thing when you're not. It's not like you can pull another tote off your supply shelf when you mess up.

You should have language in your job contracts addressing 'spoil rates' on customer supplied goods. I've seen rates addressed by the number of items or by a percentage depending on the size of the job. For 40 pieces, we would have a spoil rate of 1.

Or, don't accept any responsibility for customer supplied goods. I've seen that too.

Lesson learned. If you can't salvage the tote, see if your customer can bring another one in or if they can live with one less.
 

·
Registered
Joined
·
2,628 Posts
I agree. I only except customer supplied items with the understanding that if one is spoiled then it won't be replaced or compensated for. I would also determine if it was a one-time accident or likely to happen again. Customer supplied bags can be tough because they weren't necessarily made to be embroidered. They can catch on the machine easily and the weight of the bag can push the frame closer to the arm.
 

·
Registered
Joined
·
9,719 Posts
We use Mighty Hoops so this doesn't happen often but sometimes a Peggy's Stitch Eraser will work on something like this or you can just reline it back up.

But, like what was said, customer supplied garments are customer problems. Ask them for another one or find out where they got it and get one.

We view customer supplied garments as cheating us out of the profit on them and we just charge for the garment and that takes care of it. They normally won't order from us. If they do we are covered.
 

·
Registered
Joined
·
2,642 Posts
Like said above, mighty hoops almost eliminate that problem and the rare time it does, stitch eraser works wonders... I got even luckier the last time I had one, it was on our Brother 10 needle with the built in camera. Rehooped, realigned the design, removed the old one with the stitch eraser and reran the design.... no way anyone could tell it happened.
 

·
Registered
Joined
·
67 Posts
I would re-hoop getting as straight as possible and then use Float to pick up where it left off and manually move and reset origin to get it lined back up. We do this at least once a month for various reasons. Gotten pretty darn good at it. Saves me the cost of replacing the garment and only takes a little time.
 

·
Registered
Joined
·
9,719 Posts
I would re-hoop getting as straight as possible and then use Float to pick up where it left off and manually move and reset origin to get it lined back up. We do this at least once a month for various reasons. Gotten pretty darn good at it. Saves me the cost of replacing the garment and only takes a little time.
Yup, we do that also if we have a problem.
 
1 - 8 of 8 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top