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Hey all, I just purchased a Swingman 20d a few days ago down in LA... Today while looking over the inspection sheet i noticed that the "ETL Sticker Included" box was unchecked as well as "Rubber Feet Included"...
I called Hix and spoke w/ Ray; he tells me that the ETL sticker is not applicable as it is only for overseas shipments, and that the rubber feet are not available for this model. I told Ray that the instruction manual mentions installing the included rubber feet. At this point he looks up the manual and says hey youre right, and the ETL shouldve been included.
Upon further prodding, Ray tells me that the ETL certification is done by the government, but its not economically feasible to spend $10,000 to have the ETL tell Hix what they already know (that their product works). He says the certification is not important. I asked why it was mentioned at all if that were the case. He told me he would look into it. Any further questions I had were kind of blown off with "I'll look into it.."
My questions for the forums are... Are your products ETL certified? (there should be a sticker over the plug-in)... Is this standard procedure w/ hix?... What kind of company would sell uncertified products at full retail price?... Does this pose a safety hazard in any way? What exactly is the ETL? ( No one I spoke w/ could answer that one).. Is this legal?
At this point I'm very dissatisfied w/ Hix's level of customer service and apparent negligence and/or greed... I dont have enough disposable income to drop $1500 after taxes on something that's either still in testing or prone to malfunction. I havent actually used the press yet (the whole socket thing, electrician scheduled for today) and it probably works as well as people say other Hix presses do, but this has definitely made me second guess the company in its entirety...
What do you guys think?
**Update: Ray called me back, he's gonna send the rubber feet that shouldve been included! And ETL is Electrical Technology Laboratory, unfortunately he had no contact info**
I called Hix and spoke w/ Ray; he tells me that the ETL sticker is not applicable as it is only for overseas shipments, and that the rubber feet are not available for this model. I told Ray that the instruction manual mentions installing the included rubber feet. At this point he looks up the manual and says hey youre right, and the ETL shouldve been included.
Upon further prodding, Ray tells me that the ETL certification is done by the government, but its not economically feasible to spend $10,000 to have the ETL tell Hix what they already know (that their product works). He says the certification is not important. I asked why it was mentioned at all if that were the case. He told me he would look into it. Any further questions I had were kind of blown off with "I'll look into it.."
My questions for the forums are... Are your products ETL certified? (there should be a sticker over the plug-in)... Is this standard procedure w/ hix?... What kind of company would sell uncertified products at full retail price?... Does this pose a safety hazard in any way? What exactly is the ETL? ( No one I spoke w/ could answer that one).. Is this legal?
At this point I'm very dissatisfied w/ Hix's level of customer service and apparent negligence and/or greed... I dont have enough disposable income to drop $1500 after taxes on something that's either still in testing or prone to malfunction. I havent actually used the press yet (the whole socket thing, electrician scheduled for today) and it probably works as well as people say other Hix presses do, but this has definitely made me second guess the company in its entirety...
What do you guys think?
**Update: Ray called me back, he's gonna send the rubber feet that shouldve been included! And ETL is Electrical Technology Laboratory, unfortunately he had no contact info**