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So business has sky rocketed for us this year, every month is doubled in sales without much marketing effort from us, it's rather our previous cusomters word of mouth that is bringing double the customers. It's just me and my fiancé working at the shop but it's getting way too hard to do it ourselves. Although paying an employee will hurt me mentally, we can afford it. My only main issue is one, I don't trust they can do a good job, two, I feel they will learn the trade secrets and my clients and run off starting their own shop (seen this happen with other shops all the time), three, I have to pay more taxes! What was your experience when hiring for the first time?
 

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I've worked for people like you before I started my own business, the best thing I can say is get your niches established and learn more about how versatile your business is. I say this because I'm an artist and I've been through hell with people screwing me over and pulling the rug out from under me because they're afraid of my talent being competition to theirs one day. You have to accept the fact that first of all..... nobody is going to work for you unless they have some type of interest in that field of work... which may mean running their own one day. If you find someone who hates the job, doesn't want to do that type of work for a living, etc. they won't have any passion about it and will cost you money in the long run as they let things pass that their instincts are geared towards catching. Your situation is why companies create different departments so different people are doing different things all day and are too busy for the right hand to stop and see what the left hand is doing. So you may have one person keeping books, but they don't know how the machine works, one person knows how to run the machine, but they don't know how to make effective sales calls, if you were to hire one person and make them cover all that then yes you would have a problem creating competition. You have to realize that nobody can be the king/queen of everything all at once, which means you can't hold an entire industry down all by yourself, which also means the person who leaves your shop and opens their own can't do it either. There are toooooooooo many different markets with toooooooooooooooo many different people who identify with toooooooooooo many different things for you to not be able to still make money doing what you specialize in even though they're out here doing something too. Don't be one of those guys who hires someone and sees they have bigger ideas than you thought and start trying to screw them around. I don't want to blame every downfall in my life on someone else, but at the same time people have gone out of their way to do things that messed me up for quite a few years in terms of getting my life and finances back in order. Stuff like that makes us bitter and makes us want to destroy you so when we finally do open our own place, guess who's customers we target? If you're kind and respectful to your employees, they will have a sense of respect towards you later on and try to make sure they don't cut into what you're doing. You may both do fashion, but you may be targeting two different types of customers. I personally send people to other artists all the time because I have my niche and even though I can step outside of that there are other people who specialize in that vibe of art and do a better job at it than I do. For example, you could specialize in a Japanese anime style of art while someone else specializes in Graffiti style work. If you know a person wants a graffiti style, why not send them to the person who specializes in that dominantly? When you do things like that, some of those individuals will appreciate that and send you people as well. Everyone is competition but share a mutual responsibility for an industry and its' value. One thing I tell other artist is "don't beat me out by going down on your price, beat me with your quality or how much you offer for the same price." I say that because if you have a customer who wants something that costs $20 everywhere they go, but they don't want to pay $20 for it, let them NOT HAVE IT. If you get them accustomed to paying less, then the item looses value all across the industry in that community. Enforce things like that to your local competition if you see them devaluing the industry. Other than that, if someone dreams of doing something, they're going to do it weather you're a part of it or not, so they're gonna be there one day anyways, if you go against them, they will be against you. If they do so well that they do start taking away business, find a way to still benefit from it. Be their whole seller for t shirts, sit down and figure out what your establishment is equipped to do that theirs isn't and come up with a way to contract your service to their company in a manner that will do well for how they're set up to function. Learn to think like that and you'll do a lot more than if you isolate yourself from the industry around you because you're trying to hoard over everything. You can't be a part of an industry you hide yourself from and it's inevitable that we take blows here and there in business, so just suck it up and strengthen your plan so you don't feel as intimidated by others because there is toooooo much out here for one person to turn your entire life upside down, if that happens, it's because you weren't on your game about things, think outside the box and keep those thoughts to yourself until they're put in action, that's how you secure your business and make sure you always have a need to fulfill.
 

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I've worked for people like you before I started my own business, the best thing I can say is get your niches established and learn more about how versatile your business is. I say this because I'm an artist and I've been through hell with people screwing me over and pulling the rug out from under me because they're afraid of my talent being competition to theirs one day. You have to accept the fact that first of all..... nobody is going to work for you unless they have some type of interest in that field of work... which may mean running their own one day. If you find someone who hates the job, doesn't want to do that type of work for a living, etc. they won't have any passion about it and will cost you money in the long run as they let things pass that their instincts are geared towards catching. Your situation is why companies create different departments so different people are doing different things all day and are too busy for the right hand to stop and see what the left hand is doing. So you may have one person keeping books, but they don't know how the machine works, one person knows how to run the machine, but they don't know how to make effective sales calls, if you were to hire one person and make them cover all that then yes you would have a problem creating competition. You have to realize that nobody can be the king/queen of everything all at once, which means you can't hold an entire industry down all by yourself, which also means the person who leaves your shop and opens their own can't do it either. There are toooooooooo many different markets with toooooooooooooooo many different people who identify with toooooooooooo many different things for you to not be able to still make money doing what you specialize in even though they're out here doing something too. Don't be one of those guys who hires someone and sees they have bigger ideas than you thought and start trying to screw them around. I don't want to blame every downfall in my life on someone else, but at the same time people have gone out of their way to do things that messed me up for quite a few years in terms of getting my life and finances back in order. Stuff like that makes us bitter and makes us want to destroy you so when we finally do open our own place, guess who's customers we target? If you're kind and respectful to your employees, they will have a sense of respect towards you later on and try to make sure they don't cut into what you're doing. You may both do fashion, but you may be targeting two different types of customers. I personally send people to other artists all the time because I have my niche and even though I can step outside of that there are other people who specialize in that vibe of art and do a better job at it than I do. For example, you could specialize in a Japanese anime style of art while someone else specializes in Graffiti style work. If you know a person wants a graffiti style, why not send them to the person who specializes in that dominantly? When you do things like that, some of those individuals will appreciate that and send you people as well. Everyone is competition but share a mutual responsibility for an industry and its' value. One thing I tell other artist is "don't beat me out by going down on your price, beat me with your quality or how much you offer for the same price." I say that because if you have a customer who wants something that costs $20 everywhere they go, but they don't want to pay $20 for it, let them NOT HAVE IT. If you get them accustomed to paying less, then the item looses value all across the industry in that community. Enforce things like that to your local competition if you see them devaluing the industry. Other than that, if someone dreams of doing something, they're going to do it weather you're a part of it or not, so they're gonna be there one day anyways, if you go against them, they will be against you. If they do so well that they do start taking away business, find a way to still benefit from it. Be their whole seller for t shirts, sit down and figure out what your establishment is equipped to do that theirs isn't and come up with a way to contract your service to their company in a manner that will do well for how they're set up to function. Learn to think like that and you'll do a lot more than if you isolate yourself from the industry around you because you're trying to hoard over everything. You can't be a part of an industry you hide yourself from and it's inevitable that we take blows here and there in business, so just suck it up and strengthen your plan so you don't feel as intimidated by others because there is toooooo much out here for one person to turn your entire life upside down, if that happens, it's because you weren't on your game about things, think outside the box and keep those thoughts to yourself until they're put in action, that's how you secure your business and make sure you always have a need to fulfill.
Marcus, I agree and disagree. I've worked for design studios and that is my major. I learned and left them but used my skills for the apparel business. My main concern isn't the employee becoming a competitor in the future, but rather them having too much information about my client list. I think I found a way to sort of hide sensitive information and my business is very specific which is the reason I worry. If I weren't niched I wouldn't care so much.

I bring this up because there is a local competitor about 2 minutes away from me and it's a husband and wife team with 1-2 employees. They both worked for screen printers who worked for Nike. The husband was a printer and the the wife took care of the clients and accounts.

Well 3 years after that, they left and created their own print shop. Now they stole a lot of business from their previous boss because they had everything to do so.

We get resumes all the time but I just throw them out. I think I'll have my fiance run sales and I do the printing but have a full time helper around for screen prep and etc.
 

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I have built my business from the ground up. I believe that I am the best in my area at what I do. If one of my employees wants to leave me and start their own business, good luck to them. We have two automatics in our shop with a 5 ft by 24 ft dryer. We accumulated these machine a little at a time. If they think they can compete with me on quality, service and price, good luck. I worked in a manufacturing for 7 years while I built this business. After I quit the plant job I worked 15 hours a day to keep this business going. It takes a lot of money, time and experience to get to the point where a business will support you. If one of my employees wants to start their own business I wish them luck. No hard feelings. If they can take one of my customers away from me than I did not treat that customer right in the first place. If they can take them than anyone can take them.

As far as the taxes, that's life. It's not that big of a deal. They should be making you enough money that the taxes are a non issue. Good luck
 

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Judging by the people on this thread that I have compared notes with several times on various other issues-I think we all go through this.

We too are looking to hire.

I just had a fantastic employee that was laid off in October get their old job back (unrelated industry) and another that is having a baby in a few weeks.

It is a tough call. I do not want to over hire and give the money away-but I think I could sell more if I went out to sell and had someone that could run the shop to just concentrate on that.

We looked at going back to outsourcing-but the ability to control when thigs are done is just too big of a deal for us. Besides-a $10-$12 employee can print a lot of shirts a lot less than the cost of out sourcing.

Everyone has their niche-we turn things around fast.

As for quality-either the poeple you hire can learn it or they can't. Not much gray area. The ink is still the same, the art is still the same and your equipment works the same whether you or an employee prints the shirt.

Either they can put it on straight-and CARE if they put it on straight-or not.

My bigger life question is that with all of the complaints about how bad the economy is and how there are no jobs-where are all the good people looking for an honest days work for a decent wage?
 

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trust issues is the killer of all killers..Learn to trust and you will be trusted..Treat your employees like you wanted to be treated, when you wore those shoes..The more a employee can learn around a shop the more valuble he or she becomes to you...be open to your employees ideas give them a little respect and you will get it back 10 fold. We don't leave a shop because we were happy, we leave because we became un-happy..Stealing customers I won't do it but if the customers came to me I wouldn't send them away...One of my ex employers used to print me a invoice instead of a work order..many times i told them "everything on the right side of this page in none of my business"...can i please just get a work order instead so i can make sure i print the right shirts, right colors and right locations....just my 2 cents.
 

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Our work orders have all the info that our invoices have. We have 15 employees and if I did not trust any of these employees I would let them go, period. Again if I lose a customer I lose them because of something I did or did not do. If they start their own business they will not make it on a couple of customers and a bare bones shop.
 

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Most have covered the issues here except for one that I have been fighting since day one. Do you hire someone with experience or not? My stance is to hire someone with no experience and a strong work ethic. We have done it both ways over the years and although it's nice to have someone who can jump on the manual and start printing right away, I have to battle someone who thinks they know more about screen printing than I do cause he's been doing it for 14 years. Well, he's been doing the same things for 14 years and I've been learning, progressing and moving forward for 5 years and now I know much more about the process than he does, but he doesn't see things that way. It's a non stop butting of heads right now that's simply not worth the hassle.

We hired someone 3 years ago with zero experience that has turned out to be our most valuable employee. He started out as my screen guy and knows how to print, run the auto, expose screens and now he's our graphic designer that can do everything around the shop. The best hire of our entire business had no experience and has learned our way of doing things and we've never butted heads and we always get things done the right way.
 

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Basically you have to make the choice based on your business/customers a bad employee can cost you a ton in ruined prints, customer relations, etc....a good employee can only help you get the work out on time and in a manner that you choose....

I know your only talking about one employee, have you considered a high school kid? a good teenager will work their butt off, is mold-able/teachable and normally doesn't come with all the adult drama a employee can bring into the workplace.

A smart kid will pick things up quickly, and taught your ways will be a benefit to your business.....just a thought.

Hope this helps.
 

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Our work orders have all the info that our invoices have. We have 15 employees and if I did not trust any of these employees I would let them go, period. Again if I lose a customer I lose them because of something I did or did not do. If they start their own business they will not make it on a couple of customers and a bare bones shop.
Mike i think you might have missed my point..I myself didn't care to know how much was being charged per screen fee,set up fee, total $$$ being charged. To me that was not important info..If you want your employees to know how much you charge and make on per shirt vs how much you pay them hourly cool...and you said "if they start their own business they will not make it on a couple of customers and a bare bones shop." I say every person with a dream has to start somewhere...Bill Gates had a dream.. :rolleyes: ( just a bit of sarcasm)
 

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Do you hire someone with experience or not? My stance is to hire someone with no experience and a strong work ethic. We have done it both ways over the years and although it's nice to have someone who can jump on the manual and start printing right away, I have to battle someone who thinks they know more about screen printing than I do cause he's been doing it for 14 years. Well, he's been doing the same things for 14 years and I've been learning, progressing and moving forward for 5 years and now I know much more about the process than he does, but he doesn't see things that way. It's a non stop butting of heads right now that's simply not worth the hassle.
I have an employee like that and he complicates everything that comes down the line. We run two shifts here and he left instructions for a night shift run that was way more complicated than it ever needed to be. Night shift did not run the order because the night shift employees were lost because of his instructions. I gave it to another day shift employee with out his instructions the order went fine. This employee complains more than all the other employees combined. I think he thinks his main job is to find fault with everything and every one else.
 

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Here's another good tip, hire retirees and work them part-time. There are lots and lots of people who retire relatively young, then find out they are bored to death and would love to do something creative and get out of the house, make a little pocket change. They have work ethics, experience in business, do not want to start a new business and are usually very customer service oriented. Baby boomers rule!
 

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Mike i think you might have missed my point..I myself didn't care to know how much was being charged per screen fee,set up fee, total $$$ being charged. To me that was not important info..If you want your employees to know how much you charge and make on per shirt vs how much you pay them hourly cool...and you said "if they start their own business they will not make it on a couple of customers and a bare bones shop." I say every person with a dream has to start somewhere...Bill Gates had a dream.. :rolleyes: ( just a bit of sarcasm)
Your right, I started the same way. But I offered something my local competitors didn't (good graphics). I have seen at least 1 shop a year open and close sense I have been in business. As far as me putting all the information on my work orders, my employees don't need that information (your right), and I have had the conversation that because a customer pays me $100 does not mean I make $100. But what we do here is cross train all of our employees so when that phone rings and the customer service employees is busy the shirt stacker can answer the phone and answer the customers questions. Again if I lose a customer it is my fault and my fault only. If they leave me for price, good, I am not going to go broke working myself to death. If they leave me for service or quality than I have dropped the ball. If an old employee picks them up, they picked them up because I did not do my job right.
 

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First off you need to be more trsuting of people. Yes there are many people out there that screw over the little guy but, the majorty of people are good, looking for a job and wanting to learn. If you are so worried about hiring someone and them taking your customers then hire them stricly for manufating. They dont need to know the clients name or info, just make 100 shirts with this file, etc. or have them take care of all the admin work and nothing about how to make the shirts, different transfers and so on.
 

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So business has sky rocketed for us this year, every month is doubled in sales without much marketing effort from us, it's rather our previous cusomters word of mouth that is bringing double the customers. It's just me and my fiancé working at the shop but it's getting way too hard to do it ourselves. Although paying an employee will hurt me mentally, we can afford it. My only main issue is one, I don't trust they can do a good job, two, I feel they will learn the trade secrets and my clients and run off starting their own shop (seen this happen with other shops all the time), three, I have to pay more taxes! What was your experience when hiring for the first time?
Ya just start them off doing simple stuff that kills your time. A good worker will work hard and in time you will start to trust that person. Then let them grow and learn more of the process. If all you want is a grunt to do all the dirty work, well not many people are going to be satisfied with that long term. People want to grow and advance. If you pay the person a decent wage and increase that wage as their skills increase they will be loyal to you and your company. Start jacking people around and stop paying a good wage and you will get what you give. I'm just a garage/part time printer at the moment. If I get to grow my business and get big enough to hire some employees I don't want to treat them like I've been treated over the past 25 years. I want to treat them with respect and create a work environment that they enjoy and want to go to ever day. Who wants to be just a wage slave. Just my 2 cents.
 

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For my two cents....

Many times companies are driven by fear of loss. You are worried about them not doing a good job and taking your trade secrets....

We have a crew of 40 people and growing. We hire them based on traits like good personality, friendly, play well with others, etc We don't care about experience - in fact the experienced employee is often harder to train to "our methods" We want people who will fit in with us and help us do a better job.

We don't expect them to stay forever. We don't care if someday they open a shop next door. We don't keep any secrets from our employees about customers, selling price, techniques, or even sales figures.

Hire people who will blend with your company culture. Train them well. Reward them with praise and pay them well.

Make decisions based on the odds of success and not the fear of loss and you will do fine. Sure you will make some mistakes along the way and you may occasionally lose some money on a job. So what? Think in years not one job at a time.

Good luck to you.
 

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For my two cents....

Many times companies are driven by fear of loss. You are worried about them not doing a good job and taking your trade secrets....

We have a crew of 40 people and growing. We hire them based on traits like good personality, friendly, play well with others, etc We don't care about experience - in fact the experienced employee is often harder to train to "our methods" We want people who will fit in with us and help us do a better job.

We don't expect them to stay forever. We don't care if someday they open a shop next door. We don't keep any secrets from our employees about customers, selling price, techniques, or even sales figures.

Hire people who will blend with your company culture. Train them well. Reward them with praise and pay them well.

Make decisions based on the odds of success and not the fear of loss and you will do fine. Sure you will make some mistakes along the way and you may occasionally lose some money on a job. So what? Think in years not one job at a time.

Good luck to you.
Well said! 40 employees! Now that is a shop.
 
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