Hello all My name is Lex and this is my first post. I had to restart a new account because it has been so long from last log in. All in all I love this site help me learn all I know in the biz to this day. So my problem is We have a neoflex bought used. Bad stuff happened and we had to replace mother board and print head, ribbons , arms, leg ETC.... Now I am getting this service request and Can not use the menu panel on front of printer or adj wizard. The code is 0d100401. I also downloaded the epson control panel and it will not let me update firm ware or open control dash. Every thing I have done does not work. I have even moved all programs to my mobile station with the same results. So please people of the T-shirt Gods help me,this has been a on going problem for about 2 months. Thanks for checking out my post guys.