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Discussion Starter #1 (Edited)
Like a ninja I've been hiding in the shadows just reading the posts on the forum... But now it's time to break cover and ask for some help from you ever so helpful chaps.

I have setup a shop on Spreadshirt, but I seem to be having a problem in that when I create a T-shirt and leave the T-shirt colour as the default white, but also select 'allow customer to choose colour'. When I view the details of my created item it only shows white as the available option.

If I then open the same style T-shirt and add my design again, yet change the default background colour to anything other than white, it allows me to see that the T-shirt can be bought in all the available colours (except white) when I check the details.

So at present the only way I can have both White and the other colours per T-shirt in my shop is if I create two copies of the T-shirt using the above method. I have checked in other peoples shops and they seem to have every colour including white available against one design.

I must be making some school boy error somewhere, but I can't work out what I'm doing wrong. I have searched the forum to see if this has been asked before but I didn't find anything, so please forgive me if this has been posted before. Help!
 

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Hi Fluk3,

Since white is not available for colored apparel and colors are not available for white apparel, I would assume you are using digital images on your products. With Digital images, there are different printing methods and processes for colored apparel vs white apparel.

With Digital Direct printing, colored products first get a layer of white ink printed on the shirt before the colors are applied, so the colors are more vibrant, while white shirts do not receive the white ink layer.

For products that do not yet use our Digital Direct method, then white apparel is printed with our Digital Transfer method, while colored apparel is printed using Digital Transfer Overlay. You can read more about our Digital Printing methods here.

Therefore, due to the different processes used when printing digital images on colored vs white products, the colors are not shown in the free color selection option. Products you are checking out that offer all colors would be using vector designs, which have no process differences when printing on colored or white apparel.
 

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No problem! Good Luck with the Shop!
 

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..Therefore, due to the different processes used when printing digital images on colored vs white products, the colors are not shown in the free color selection option. Products you are checking out that offer all colors would be using vector designs, which have no process differences when printing on colored or white apparel.
Thank you for your response Temple.

In my shop I have a digital direct all-black design that allows customers to choose any color shirt they want.

But also in my shop I have a digital direct yellow and green design that customers can only choose white to print on (which works out okay for me because I designed it with a white background in mind).

Since both pixel designs were instant uploads and didn't need approval, what made it determine to only allow the shirt on white? I ask because I want to design a multi-colored digital direct design on a colored t-shirt (maybe red, yellow, or green shirt) and I don't want it to only be allowed on white. Is there a guaranteed way of achieving this when I create or upload the design? Thank you very much.

[crosses fingers hoping you or someone with Spreadshirt reads this reply on an old post]
 

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Hi joepa,

Can you provide the links to the two products, so I can check them out and see what is going on with them? If you don't want to post the links here, then you can always send me an email: forum[USER=118262]@spreadshirt[/USER].com.

Thanks,
Temple
 
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Temple answered my question promptly via email and I just wanted to update the post here in case someone has the same question later.
Hello Joe,

Thank you for your email.

I wasn't quite sure what you meant, but seeing the shirts helps. For Digital Direct, when we print on colored products, a white underlay is first placed on the product, then the colored ink. For white products printing with Digital Direct, this white underlay is not applied, therefore the processes for printing on white and colored apparel is different. Since the processes are different, when you choose a white product with a digital design, no other colors will be available and if you choose a colored product with a digital, then other colors, except white will be available.

If you wanted white and other colors, then you would need to design two products, one with the design on white and one with the design on a colored product with the Free Color Selection enabled for the product. This way the customer would be able to choose the white product or the colored product for the color they want.

Please feel free to contact me if you have any further questions.

Sincerely,

Temple
Client Relations Specialist
When you upload the designs there must be a step that asks for the color apparel and I must have forgotten that. Thanks again Temple!
 
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