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Help Help Help... the sales people are driving me nuts!!!

3190 Views 23 Replies 15 Participants Last post by  DAGuide
Hi I am in the market to purchase a DTG. but stuck on what machine to buy. I have looked at the T-Jet 3 blazer and the Brother 541 dtg.

The sales rep for brother was telling me that the epson print heads go bad in a few months and the brother is made specifically for garmet printing. but cannot print on dark surfaces. please give me any feedback on what machine you think is better and why.

Thanks
Robbie
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I have a Blazer for a year and it works well. I don't know much about brother. but I know for my market, it would not work, because most of my work are dark shirts.
Have you had any problems as in changing the print heads? the brother rep told me that the t-jet print heads break down @ every 6 months!
Have you had any problems as in changing the print heads? the brother rep told me that the t-jet print heads break down @ every 6 months!
It's amazing what sales people will say, when they are trying to promote their own product. You kinda get the feeling that if the rep got a new job with T-jet the following week, they'd be saying negative things about the Brother machine. :(

The people on here who actually use the machines day in day out, will always give you the most honest answers. :)
Hi I am in the market to purchase a DTG. but stuck on what machine to buy. I have looked at the T-Jet 3 blazer and the Brother 541 dtg.

The sales rep for brother was telling me that the epson print heads go bad in a few months and the brother is made specifically for garmet printing. but cannot print on dark surfaces. please give me any feedback on what machine you think is better and why.

Thanks
Robbie
First off, don't believe anything a salesperson says about a competitor's product. They are obviously biased, so they want to make their own product seem the best choice for you.

Second, read through this thread that has honest opinions from actual owners of the different machines, it will help you get some perspective:

http://www.t-shirtforums.com/direct-garment-dtg-inkjet-printing/t41520.html

Third, don't buy any DTG machine until you've seen a good range of them up close and personal like at a tradeshow (like the upcoming SGIA in Atlanta or ISS in Long Beach in 2009). Make sure that you get sample prints from the machine that is similar to the quality of design that you'll be doing. Wash those samples several times to make sure it's the quality you want your customers to have.

Also, read this writeup on DTG machines in general, that will give you a good overview of the industry and the machines out there: http://www.t-shirtforums.com/direct-garment-dtg-inkjet-printing/t41828.html

This collection of threads is also good reading: which dtg related topics at T-Shirt Forums
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The salesman/woman should be able to give you the pros and cons to both machines so that you can make an educated decision.

Personally I wouldnt go with any machine that prints white ink just yet.

We own a brother and absolutely love it. Anyone that wants printing done on dark shirts we use plasticol transfers. Easy solution! I would say about 85% - 95% of our work is done on light colors. For us the brother is the perfect solution. Think about what you will be doing with yours. If you are marketing to the hotrod/biker/etc group that wears mostly black, then this isnt the machine for you. If you are going to be printing one offs of things, school fundraiser stuff, totes, team shirts etc, then the brother is going to be better and faster.

Good Luck
I have a white ink printer and love it. I have replaced my printhead once, but that was only by my own fault for letting it sit too long without printing, and that is after owning my machine for over a year. I have to say that my target market is not the biker/hotrod group but the majority of my garments I print are on dark colors. I find that alot of people that have me print are people that cannot find others with printers that print on darks :) I was not willing to limit myself with only being able to print light colors, so that is why I went with the decision I did. With my printer I have no limits, but it also fits my business model as I intended. That is the most important decision that you have to make, is what do you need that fits your plan.

I dont agree with the Brother rep telling you that the epson printheads break down, that is simply not true. As with any printer as long as you understand what kind of care goes into owning it, they should last no problem. The epson printheads are also alot cheaper at around $275 for a machine that only takes one printhead compared to the brother which has four printheads that cost around $1000 a piece. My best advice is to do your research and compare all of the information, and make a decision on that. Read all the forums you can, go and see as many of the distributors as you can in your area, go to the trade shows, bring your own file and get the same print done by each machine, do wash tests. Have all of the information you can get and go from there :)
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Even though we do not currently print with white ink- at any time we can add it back in. To us that was an important option. We don't use white ink now because we have no demand for it- not because of clogging issues. But as Bobbie Lee said- your business plan should determine whether you need the white ink option.

Many Epson print heads last two years- and even the more expensive ones cost $500ish.

There are plenty of good salesmen out there- plenty who are just really excited about their product. They should be able to sell you on their benefits without giving slanted info on the competition IMHO. Ask for the study which showed the Epson heads last only six months ;) If they can provide that then the info is objective and then I would consider it fair game for a salesman to use to sell his product.
You won't be happy if you buy a DTG printer and someone wants to give you an order to print 100 t-shirts and they want them on a colored t-shirt and you have to turn them away. Most customers will assume that you can print on any kind of shirt.
If price is an issue make you own there are plans out there to make you own DTG printer from an Epson printer.

Philip
First off, don't believe anything a salesperson says about a competitor's product. They are obviously biased, so they want to make their own product seem the best choice for you.
Rodney,

This is an unfair statement. You paint all salespersons with a broad brush here. I expect more from a site admin than to you demonstrated with this statement.

There are a lot of us out here who know and understand this marketplace well enough to know the pros and cons of all of the machines. When it comes down to it - a lot of the differences (once you get over the I need/don't need white ink thing) are not machine related, but rather, dealer/distributor related. I have made a living for nearly 18 years in this arena by helping folks make the right decisions for their businesses, sometimes that has involved sending them to another vendor, occasionally even a competitor. A true professional understands that, if you make your customers successful, you will be successful.

AND

Also, read this writeup on DTG machines in general
Does this mean that certain salespersons are not dishonest or biased? DA Guide has done a lot to promote this industry, but, he also has to feed his family as well. We all work to feed our families, most of us do it in an honest fashion, let's not point fingers.
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Rodney,

This is an unfair statement. You paint all salespersons with a broad brush here. I expect more from a site admin than to you demonstrated with this statement.

Personally I don't see anything wrong with Rodney's statement. After all, he isn't trying to sell anyone a dtg machine is he?

A lot of salespeople are on a commission and have targets set for them, it would be fair to assume that many of those sales people are expected to achieve those targets. I should imagine that a sales person that was completely unbiased and recommended a competitors machine, they wouldn't have a job at the end of the day?

People come on here to get unbiased advice from people on all types of topic. It is the people who actually have to live with their machines day in day out, that will give the best advice. Manufacturers claims and real world experience, are often poles apart.
I only have experience with a dud Kornit. I've been impressed with the Brothers at the trade shows (thought I saw them printing on dark shirts??) but if they don't print on dark shirts, what's the point???
I should imagine that a sales person that was completely unbiased and recommended a competitors machine, they wouldn't have a job at the end of the day?
Be careful of your imagination, it can get you in trouble sometimes. I have and will recommend another machine if it is cleary better for the job than what I sell AND is affordable AND is sold by a reputable company. The statement is no more true than a vendor stating that ALL CUSTOMERS DO NOT READ MANUALS OR DO THEIR DAILY MAINTENANCE - though it may appear at times that this is gospel.

Another thing, who really are the people behind the usernames on a forum? I guarantee some are shams, in fact I know some are shams! So the info could still be deemed biased.
I agree with what both Rodney and Don are saying. Unfortunately early on in my opinion there were too many sales reps that either did not know the dtg printers well enough or made unjustifiable remarks about what these printers can / cannot do that it hurt the dtg part of the industry. I personally heard one person (not naming names) state the printer could "basically print money". (I assumed this was figurative speaking). These types of statements are misleading and have caused some people to lose thousands of dollars because dtg printing is not for every business model. There are also some very honest sales reps out there as well that will tell you the pros and cons of their machine(s). It is important to find a sales rep that you can work with and trust. I have found the ones that are willing to help and answer questions on the forums (i.e. Don at DTG, Harry at Equipment Zone, Brian at Direct2Shirt,...) tend to be very honest and helpful with prospective dtg owners because their words are published worldwide and thus have to stand up to what the wrote.

I wrote the almost 50 page paper on dtg printing (www.multirip.com/dtg101.pdf) because I wanted prospective buyers to have a good foundation of knowledge before they even approached a sales rep. I included information and pictures about as many printers and in an unbiased approach as possible. Yes, everyone has some type of bias and it will affect your decision making process. I do think that there is a certain amount of responsibility of the decorator to making sure they know what their business model is, what their target market wants and is willing to pay for. Knowing this key information should be done before ever looking at which printing technique you should use.

I have done way too many trade shows in this industry in the last 6 years than I care to mention. The best advice I can provide to anyone is see what the sales rep cares more about – talking about the product(s) he/she is trying to sell or getting to know your business. If they ask questions about your business first, then they are trying to determine whether their product(s) would be a match for your business model. Otherwise, how can they tell you that their product(s) are correct for you? Find a sales rep. that cares about your business and you will be in a much better starting position.

Mark

P.S. Don, I spent some impressionable and crazy years in grad school around your area (Tampa / St. Pete). Do you know something I don't know when you say:
DA Guide has done a lot to promote this industry, but, he also has to feed his family as well.
.


:D
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Another thing, who really are the people behind the usernames on a forum? I guarantee some are shams, in fact I know some are shams! So the info could still be deemed biased.

You mean in the way that people with zero feedback ask questions via pm's, as to where a third party item has been obtained, when it is mentioned in a thread?

Sadly there are sham postings on almost every type of forum, about every type of product. Some are put there for commercial advantage, some are malicious and some are just wholly inaccurate. It is other forum members ability to respond to sham postings that allows a balanced decision to be reached, based on information received from more than one source. It's called informed choice. ;)
P.S. Don, I spent some impressionable and crazy years in grad school around your area (Tampa / St. Pete). Do you know something I don't know when you say:
[/SIZE]Originally Posted by Don-SWF East
DA Guide has done a lot to promote this industry, but, he also has to feed his family as well.
.
You got a dog or something??????? Right???????
Sorry Don, I travel too much to have a dog. The closest pet I have is my house backs up to a forest and I have a couple regular visitors (i.e. Black Snake, wild Bunny, Osprey, Possom,...). Might not except that in Orlando, but Disney and the hotels decided to leave some of the area natural.

On a positive note, I have the same girlfriend for the last 19 months... that might become the "family" you are talking about one day... but there is no need to rush that one. Still living the bachelor life for right now. See you in Hotlanta next week.

Mark
This is an unfair statement. You paint all salespersons with a broad brush here.
You're probably right. It was a broad brush. Not *all* sales people are the same. However, to put it in context, I was addressing the original poster who did have a sales person that was obviously distorting the facts.

I expect more from a site admin than to you demonstrated with this statement.
Even a site admin can have opinions. That's all these are, opinions to help people try to make good decisions about which DTG product they should buy. I'm not trying to sell them any machine, but give them good advice on how to objectively assess the benefits and drawbacks of the different machines and how to deal with salemen that were "driving them nuts".

We all work to feed our families, most of us do it in an honest fashion, let's not point fingers.
I didn't point fingers at anyone. Just tried to be helpful and answer the member's question. Feel free to add on your own helpful tips on how they should choose a printer.

Does this mean that certain salespersons are not dishonest or biased? DA Guide has done a lot to promote this industry, but, he also has to feed his family as well
Nothing wrong with feeding a family, but the DTG paper I referred to didn't read like a sales ad to me. It didn't seem biased to any one printer. It was more educational (in my opinion) than promotional. That's why I referred to it.

Hopefully we can get this back to the topic of helping the member evaluate the DTG choices out there :)
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Apology accepted, sorry if I get a bit touchy about this subject, I take my job very seriously and don't like being painted with a broad brush. Besides, all site admins are "meany-heads" anyway! :p
DON, you get pretty wound up mate. LOL. After speaking to you on the phone the other night I found you to be a very honest Guy, We did talk about a few different things some of which you did not sell or get in but yes you did point me the right direction and where to get them from. Most people would not even recomend someone else far less tell them how to get hold of them etc. I know there are some sharks out there but in the most I feel sales people are very honest and helpfull. I will always go back to someone who has served me well even it means paying more money. Any way I hope you have fun when Gordo goes over there and have a beer for me.
Grant
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