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Well i got a serial pci card after my usb quit working and it seems to hook up fine but the gx is not getting any signal its just putting things in q on my computer any ideas?
Gx-24 serial cable not working Help!!
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Can you show me the part you are referring to
The com ports are probably conflicting with something else on your computer that uses the same port.
You have to go into the Hardware devices and see if you have a Yellow Exclamation. If so, now that I think of it, you could have a bad Driver that came with your board. This is very commone when buying new boards or devices. Either that or like a said before, one of your other devices is sharing the same port.
You need to see if you have two yellow exclamations in your hardware devices. Expand them to see if it says what they are. Might say, Mouse, Modem, and Serial Port or something like that.
Normally you'd delete them and reboot your computer. Then as the computer comes up it'll keep grabbing the ports. You have to allow the new Serial board to grab the one you need.
The best thing to do is take it to an experienced computer company or call the compan you bought the board from.
You have to go into the Hardware devices and see if you have a Yellow Exclamation. If so, now that I think of it, you could have a bad Driver that came with your board. This is very commone when buying new boards or devices. Either that or like a said before, one of your other devices is sharing the same port.
You need to see if you have two yellow exclamations in your hardware devices. Expand them to see if it says what they are. Might say, Mouse, Modem, and Serial Port or something like that.
Normally you'd delete them and reboot your computer. Then as the computer comes up it'll keep grabbing the ports. You have to allow the new Serial board to grab the one you need.
The best thing to do is take it to an experienced computer company or call the compan you bought the board from.
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Well i have tried everything still no luck
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The serial port may have blown at the same time the USB did, they are next to each other on the board. How long have you had the cutter? Did you get the extended warranty? Did you try contacting Roland?
What port does the driver show it is connected to?
What port does the driver show it is connected to?
What did you try?
Have you taken it to a computer repair shop and have them install it? You can also have them come out to your shop or home.
When I worked with my brother-in-law's computer shop we'd go out to Printers, and Promotional Advertisers all the time and install their equipment.
Like I said, the Hardware devices conflict. Especially with Serial ports, even though many people don't use dial up modems anymore.
Are you using a 9 pin or 25 pin serial? Does your Cutter have to be selected for which type of interface or do you just plug it in to the appropriate port. Computer work differently. When you plug it in the back, you have to cross your fingers that the port isn't used by something else. Not physically, but internally too. The only way to make sure is to check the Hardware Devices in the Control panel.
Have you taken it to a computer repair shop and have them install it? You can also have them come out to your shop or home.
When I worked with my brother-in-law's computer shop we'd go out to Printers, and Promotional Advertisers all the time and install their equipment.
Like I said, the Hardware devices conflict. Especially with Serial ports, even though many people don't use dial up modems anymore.
Are you using a 9 pin or 25 pin serial? Does your Cutter have to be selected for which type of interface or do you just plug it in to the appropriate port. Computer work differently. When you plug it in the back, you have to cross your fingers that the port isn't used by something else. Not physically, but internally too. The only way to make sure is to check the Hardware Devices in the Control panel.
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yes i have done all you have said and more im down to the point where i think i need a new board.
Or atleast a new usb port
Or atleast a new usb port
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It would seem easy enough to go get an USB card and install it and move on. When all else fails, pay some one to fix it for you that knows what they are doing.
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You installed a new USB port on the cutter or the Computer? If on your computer did you try connecting the cutter to a different computer to make sure the cutter wasn't the issue?
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If you don't have another PC to try it on, then plug something else into the USB port in your PC like a mouse to see if its the port.
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welcome to the wonderful world of complete & total aggravation with Expert 24 & Great Cut...
do yourself a favor if you just bought it and can still return it---return it for a replacement machine or get your money back...trust me...I've had mine for 2 months now and keep having to turn away money because of constant issues with the usb port, great cut and driver issues...
I wish I could get a refund so bad...
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I just want to make sure of something for the OP, the post says they are using a GX-24 this would be a Roland cutter using CutStudio not a GCC using Great Cut. To the OP, how long have you had the cutter?? Have you contacted Roland???welcome to the wonderful world of complete & total aggravation with Expert 24 & Great Cut...
do yourself a favor if you just bought it and can still return it---return it for a replacement machine or get your money back...trust me...I've had mine for 2 months now and keep having to turn away money because of constant issues with the usb port, great cut and driver issues...
I wish I could get a refund so bad...
If you have it connected via serial you need to make sure your port settings are correct
Bits per second 9600
Data bits 8
Parity none
Stop bits 1
Flow control Hardware.
Also if you are using CutStudio when you go to file, cutting does it say the cutter is ready and on COM 1 or where ever you have it connected. Also the driver needs to be set to the same location the cutter is connected COM?.
I know you have tried a bunch of things I think it time you contact Roland if you haven't already.
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Fixed the typo!
The OP hasn't said how long he has had the cutter. At one point they were offering 2 year warranty.
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i have made sure all the serial info is correct a thousand times and still nothing.
tried 2 different computers.
i have yet to contact Roland hoping it was something i could fix myself but it seems its the only option left
tried 2 different computers.
i have yet to contact Roland hoping it was something i could fix myself but it seems its the only option left
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892 Posts
I have the same issue with my second hand GX-24 plotter,,, the usb port on the cutter is pretty well busted and the serial port does not seams to work.. How would I go about installing a new port onto the communication brd?
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