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If your generally happy with them (sometimes mistakes are made... especially if you try and rush through a job for someone instead of making them wait) perhaps it might be worth looking at a comprimise?

It sounds like the issue may be the location of the print? If so perhaps give them a phone and ask if you can have 10 mimutes of his/her time then head down and discuss it with them (I say call because there is nothing worse than someone who rocks up when your in the middle of a run for a "chat", it also means they can give you their attention). Between you you may very well be able to work out a solution that works for both of you. Maybe just a small change to location/design is all that is needed!
 
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