Im using neenah transfers for lights with a epson pigment ink printer and when I print on the paper it comes out dull it's not bright at all and when I transfer onto a shirt after I heat press it it is not soft it's completely hard and there's residue left over and I'm following all of the directions correctly has this happened to anyone else? My digital images are completely dull unusable i will attach pic of my image and then how it looks pressed you can feel it on shirt its almost sticky and hard this has happened on many.
Any help is appreciated thank you
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Any help is appreciated thank you

Sent from my SAMSUNG-SM-G920A using Tapatalk