Please help. Anyone uses Geo Knight DK20S or Hotronix? Can you verify that your heat platen flat in the center? My Dk20S has a gap in the center and it's not flat. I contacted customer service for warranty but they said:" There is supposed to be a little less than a DIME’S THICKNESS in gap in the center "
Here is the link that I uploaded video to YouTube if you can't see it clear.
Here is the link that I uploaded video to YouTube if you can't see it clear.