[tycoservices]

hi guy i bought a epson based dtg r2400 it came with partner rip looks like a knock off acro rip but when i go to print i get a general error or jammed paper error i tried a demo dtgrip pro and it works fine any ideas what could be causing the error with acrorip and partner rip
https://www.dropbox.com/s/020oshncmc3fgvc/20180114_215753.mp4?dl=0