Hi! I need some help with a very random issue with my GCC cutter. I have contacted tech support with no luck. Their customer service is horrible. I am randomly getting a line when cutting. It is cutting a letter then will suddenly go straight up, down or sideways several inches and then back to finish cutting the letter. It is very random. It may not do it for weeks and is not repeatable. I can cut the same file right after the errant line without closing GreatCut and it will not do it. It never happens twice in a row, never the same file. There is no errant point or line in the file. I have updated the driver and software per tech support several weeks ago. All was good until yesterday. I have attached an example of what it is doing. Cut the same file again right after and it cut fine. The rest of the jobs yesterday cut fine. There is not a fan on moving the material, my blade is set correctly, and the force is correct. All questions tech support asked. Any help would be greatly appreciated! I do not like wasting material! Their suggestion was to video it happening. I never catch it until the file is done cutting and I am starting to weed it. I can't sit and video every single job I cut waiting for it to happen so I can video it.
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