^^^^ if that's the case, take the plotter offline by pushing the pAd button on the left. That then gives you manual control over the media and cut head. Move the cut head to within the rollers on the right most side (furthest from from the online pad button and on rocker switch), and move the media so that it is just over the cut line. Then press origin and press the online button again so the plotter will take instructions from the computer again