I have an OKI 920WT that I've been using for better than 4 years now....have completed well in excess of $110,000 in (primarily) shirt sales and, so far, have had "one" customer complaint about durability. That was using Neenah Image Clip light and it's obvious that he washed the shirts in very hot water since all eight of them suffered the same result - nearly fully washed off).
Other than that ..... I have many repeat business customers, youth groups, and have an Etsy store. "0" complaints as to hand or durability.
For "new" business customers, one thing I always show them up front is a dark shirt that's been washed 10 times and the inevitable cracking that'll take place. The best response from that I've had (and I've mentioned this before on here) was "if someone is standing close enough to me to see that, they better be buying me dinner."
I think sometimes that "we" (the printer) are way overcritical of what we do. If we're honest with customers up front - and we're pricing our product correctly - there's no real issue.
(By the way, I've tried about every paper that I've been able to come across including Forever, Magic Touch, Joto-Paropy, Neenah, along with a couple out of Asia and one from Great Britain (can't remember their names. I always end up migrating back to Forever Low Temp with the ForeverRip process (though the Joto-Paropy paper isn't very far off).