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Discussion Starter #1
I have a DTG Viper. This morning after doing a print nozzle check the machine status returned to ready but the light on the print head is flashing blue. To check the connection, I tried doing another head clean (from my PC) and I get the following message: "Unable to retrieve printer status. Please ensure the printer is connected and online."

I haven't performed any troubleshooting at this point because I have had issues in the past of doing my own troubleshooting and having things not covered by my warranty. I would prefer someone who has had this same issue let me know what worked for them first.
 
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