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Discussion Starter · #1 ·
I bought a sawgrass1000, as soon as I plugged it in there was an error reading the ink. Trouble shoot with sawgrass and they sent me a new one. I did not do any maintenance, it’s now in a box and I feel like it could potentially be saved, rather than collect dust or get tossed
Any ideas?
 

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Discussion Starter · #3 ·
Nope! I have no idea why, all I can think is it wasn’t worth the shipping cost?
 

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You better check your credit card statement.

Trust me, if they didn't want a $1,500 printer back after troubleshooting then they know it's not repairable.

In that case, keep it for parts. you never know.
 

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Discussion Starter · #5 ·
We barely did any trouble shooting, I told them I wouldn’t clean the head because as a brand new machine it shouldn’t be clogged so they sent me another one. They didn’t charge me for it, or ask for it back. Keeping for parts is a good idea I guess, worth trying to clean the heads?
 

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A $1,500 machine & Sawgrass didn't want it back?
Just $500 from Ricoh when it was new and working.
Discontinued model now... but somebody may pay $100 for parts.

Reminds me when my car was written off a few years back...
The insurance company paid me the money and when I asked what to do with the car, they told me "just dispose it".
So I listed the car for parts and sold it for £1,800.
I guess customer service reps follow a checklist. It's not their money, so they don't care.
 
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