I've been trying to get a hold of Tom for several days now too. He hasn't responded to my calls or emails. I hope he's alright. Do you have your disk yet? He's usually pretty quick about getting them out. They don't load automatically if they're anything like design base and simple seps. You have to go to the download place on your computer and unzip them. I'm not a computer geek and it takes me days to figure out how to install his software to get it to work! But eventually I do figure it out.