I would recommend that you either contact where you purchased it from, or give GCC a call directly because you should still be under warranty.
I plan on doing that. We're just finishing up a good size order with a tight deadline (as normal...) and I'll be calling GCC.I would recommend that you either contact where you purchased it from, or give GCC a call directly because you should still be under warranty.
Yep to both the stand and sort order.Are you using a stand?....
Do you use the "sort order" function in Great Cut so your blade is not all over the place?...
Yes I did. They confirmed it when I called about the blade holder latch. Looks like I'll be calling again.Hopefully you registered your machine with GCC as that would give you a extra 3 months warranty, if the facts are as you state as of the age of your machine then you should have another 2 months of warranty.
That's always a possibility but actually replacing the carrier is fairly straight forward. Only two connectors and I made sure they plugged back in the same way they were originally.Unless you accidentially did something while taking apart the cutter to inspect it, your fix is probably an easy one.
They tried that. For about an hour or hour and 1/2 or so Wednesday evening. No difference in behavior at all.GCC usually fixes odd behaviour issues like this with a firmware update. I'd give them a call as they can take control of your PC.
Is there any way to find out if your GCC machines was in this "lot"?The pinch rollers are usually a wear item and not under warranty, however there was a increased problem in a manufactured lot of rollers so GCC decided to cover them the full warranty of the machine.
Hopefully you registered your machine with GCC as that would give you a extra 3 months warranty, if the facts are as you state as of the age of your machine then you should have another 2 months of warranty.
What setting do you set for this?I also have Great Cut set to sort and then cut side to side as much as possible to avoid excessive front and back travel as much as possible.
Under "Design" "Sort with Simulation" in the bottom right corner.What setting do you set for this?
If it helps I bought this one April of last year so somewhere around that time.Is there any way to find out if your GCC machines was in this "lot"?
If they haven't gone bad by now then you got a good pair,,If it helps I bought this one April of last year so somewhere around that time.
Check the links in post #11. No such luck.If they haven't gone bad by now then you got a good pair,,