[Blue92]

205 shirts and 8 3' x 5' banners due out by the end of the week and the latch breaks on the blade holder housing....

One rubber band later, back in business.

Replacement carriage is being shipped out over night from GCC tomorrow under warranty coverage. Upcharge for the overnight shipping.

Hopefully the rubber band holds and it gets here on time.

 

[buehrle]

use two rubber bands.

 

[DivineBling]

Yikes!!! I hope it holds up long enough for you to finish your order!

 

[royster13]

No matter what equipment you have, redundancy is a must.......I have multiple pieces of my equipment....My weak link at this point is my heat press.....I am down to 1 until I can get a new one in a month or 2....

 

[Blue92]

Seems they replace the entire carriage head. $244 plus $85 for overnight freight.

Warranty covers all but the up charge for overnight shipping.

I have redundant equipment. Three more rubber bands waiting in the wings.

And an SX-12 that can actually handle the shirt designs but quite a bit slower.

 

[Jbanuelos85]

Thank you for this post! My cutter had the same thing happen and this rubber trick is holding up for me to get my orders out the door. Gonna call gcc in the morning for a warranty replacement but i got a bunch of rubber bands to hold me over lol

 

[JSISIGNSCOM]

Wow you can order the part from GCC for $150, and its as simple as taking the cover off unhooking the old one and adding the new one. But glad to see the rubber band work.

 

[Jbanuelos85]

just spoke to gcc, My cutter is no longer in warranty as it was purchased by imprintables warehouse over a year and half ago, The warranty date is the date Imprintables purchased date not the date that i made my purchase... Spoke to imprintable's to someone named Zach hes gonna email gcc to find out what needs to be done to get this part replaced for me.

 

[JSISIGNSCOM]

Jose
Was it still in a box when you got it? If it hadn't been opened , shouldn't matter if They had it for over a year. Still should honor the warranty.

 

[Jbanuelos85]

Jose
Was it still in a box when you got it? If it hadn't been opened , shouldn't matter if They had it for over a year. Still should honor the warranty.

Yes, i still have the box saved too, Since the box said you need it for any warranty claims....I spoke to Ruth at gcc and she said i need to work it out with imprintables.

 

[Blue92]

just spoke to gcc, My cutter is no longer in warranty as it was purchased by imprintables warehouse over a year and half ago.............

That is crazy.

That's like saying if you go out and buy a new 2011 car off the dealers lot after the 2012 model is out then you get a shorter warranty.

 

[Jbanuelos85]

yup i feel the same way blue92, I guess this is the only gcc product i will own....hopefully the rubberband holds up for a while tilll i can afford a new cutter

 

[sben763]

Is Imprintables a GCC dealer or just a reseller. If they are a dealer your receipt should work but if they are a reseller then you will need to work it out with them. They should send you the part no matter how it works out.

 

[Blue92]

Is Imprintables a GCC dealer or just a reseller. If they are a dealer your receipt should work but if they are a reseller then you will need to work it out with them. They should send you the part no matter how it works out.

I bought mine from Stahls and the warranty began the day I took delivery. I believe they are a dealer.

 

[Jbanuelos85]

yeah, Zach from imprintables said he will get back to me tomorrow to let me know how they will get this fixed for me, I think imprintables is a good company and should stand behind there products they sell.

 

[Jbanuelos85]

Update: Just got a voicemail from Zach, There still awaiting gcc to contact them regarding the warranty issue but they will be sending me a replacement part for my machine at no charge...there currently awaiting additional info to find out the part number but i will not be required to pay for the replacement carriage assembly.

 

[JSISIGNSCOM]

Good to hear. They are not hard to install , just make sure when you seat the ribbon cable that its secure. Be careful not to pop the belt when putting the new motor on(seen it done). Let me know if you have any questions.

 

[Tugg Speedman]

Wait, what broke? The small latch that holds the blade? That is $150?

If that's true that's crazy, it's just a small piece of plastic. Unless you're taking about the entire cut head.

I will have to keep an eye out on my Expert and be careful loading blades. I also bought from Imprintables.com and a bit worried until you said they are taking care of it. They took care of me when I made my order and would like to use them on future orders.

With all your orders for this week alone it sounds like you could get a backup machine pretty easily.
I would if I was as making as many as you are.

Good luck

PS

Any other pictures since I'm trying to figure out what broke? I'm on my phone here and it looks like it's just the blade door.

I actually was expecting to see a picture of a rubberband acting as the belt lol.

 

[Jbanuelos85]

yup the small little latch that holds the blade in broke, I started noticing that my cuts were very sloppy and while watching the machine cut i could see the blade moving alot and not being secured, when i went to check the blade holder i noticed the little latch had snapped loose. The problem is that there unable to replace just that littl latch they need to replace the whole unit holding that part on it.

I will probably be looking for a back up machine in the near future but would rather save up to have this become my backup machine. Really trying to get a roland gx-24

 

[Tugg Speedman]

I see. Too bad they didn't design it so the latch could just be swapped out instead of the entire head. Some people when they design something like that would make it possible to replace only the broken part.

You should go for that Roland soon and use the expert as a backup.

Maybe it's parts are easier to swap without swapping entire assemblies.Either way you could use a backup.