I offered this guy a refund but he said he did not trust me to take the printer away for an inspection before I give him the refund. Then I find out he is stalking my other customers trying to look for reasons to blackmail me into giving him an all expenses paid replacement for a fault that he caused. Fortunately my other customers are happy and honest.
70 printers have been sold the past 2 years. 4 had faults that were repaired. Some of the old stock have noise issues that I am now buying time to go around replacing noisy parts for customers that mind the noise. Not bad stats really.
Im not one for putting the laundry out but heres a quote from email
To: Chris @ Simbits
Tuesday, April 29, 2014 1:33 PM
Re: DTG Printer
Alright mate no probs , The printer still is coming up with the 2 red lights , I called you this morning as i could not get it to print . After the 6-7th attempt it went and printed 5 shirts in a row . Its beginning to be a bit of a pain having to try get it going in the morning . Can we switch this printer over with another ? Also after every print i need to switch the printer to the correct port in the rip software as it keeps jumping to COMM 10 for some reason
. Cheers mate
Maybe one would think the problem there is not the printer but the COMM port issue. Try printing on another PC before issuing the order for new printers and blackmail