Not your problem. They just saved a raster image in eps format. I just finished 127 different logo that needed to be vector in an eps format 65% of them sent were either all or part raster. Same thing happens with pdf or ai or cdr for that matter.
Ask the person who created the logo to send you the logo saved as an .ai file. Be sure to have the save the image down on the version of Illustrator. You should be able to manipulate the image then. You could also have them send it as a vector pdf. Just be sure to specify that you want a vector file.I had someone to create me a design in .eps format and the file says ".eps" but when I open it in corel it downloads as a bitmap. Am I doing something wrong or is this not a true .eps file? Never had this prob before until now. Just wanna make sure it's not something I'm doing before I contact designer.
PDF is based on postscript, it can hold anything.Can a PDF file be created with 100% vector?