Thanks for the response. I did all of that. When you first turn it on, the centering is off. If I have a design that is more than a 5x7, it tells me I need a larger frame even though I have the largest frame set.
I had 9 aprons with a 10x7 design. It finished 8 of them and started with the "A larger frame is needed" message.
I am going to see the dealer today and hopefully they will have a solution!
Thanks again!