[HGE]

Where is the encoder wheel located? This is a Epson 4800 based printer.
Thanks...!

 

[kevrokr]

It is a clear disc that will be visible when you take off the tan left-hand side cover.

 

[DAGuide]

If you are talking about the Direct Advantage and if I remember correctly, they moved the encoder wheel to the base of that printer. Might want to check there if it is not in the usually location as Kevin mentioned above.

Best wishes,

Mark

 

[HGE]

Well I think I found it, it is the clear plastic ring with numbers on it. It was in the base of the printer(Sawgrass DA Printer). I have cleaned it but it did not appear to be dirty. This did not correct the issue!
I have also cleaned and flipped the encoder strip to see if that was the problem.
Yet I keep getting the 0001001E Error everytime I print. It is not in the same place, it varies with each print. I am at a loss, this is the second time this has occured, it started a few weeks ago but when I cleaned the encoder strip and blew out all the sensors on the machine it started printing again. Now it has started again and I went throug the same process and extras this time, ie flip the encoder strip and clean the encoder wheel.
Any other ideas that might cause this?
I use the proper platten size in my programs and also have double checked this. It also occurs on all designs I try to print, it is not one paticular design.
Like I stated I am at a loss. I will be contacting Sawgrass again tomorrow but they take quite awhile to get ahold of, so I thought if anyone had any other input I'd appreciate it.
Thanks...

 

[dellco]

This is the exact same problem I am having right now. Did you ever get this resolved and if so what did you do?