Just an update for those who are following it, we received our Easy T Printer today -- right on time, actually a few days earlier than I was expecting it, but I asked Andy for it today and he made it happen.
The printer was uncrated and setup in a dedicated, climate-controlled DTG room in well under 30 minutes. Setting up the ink and printheads was done in less than 10 minutes. We booted up and had the software installed in under 5 minutes.
A tiny part of the printer had some minimal damage (cosmetic, not functional) due to the shipper, but Andy responded to my email in under an hour and has a replacement (cosmetic) part already shipped with tracking number. He also dialed in to our remote desktop and finished setting up the software.
Total time from crating to printing? Less than 1 hour.
Had our first white T-shirt printed moments later. Had our first white underbase on white T-shirt printed less than 30 minutes later.
Haven't done wash tests yet, but I'll do it this weekend.
Andy's replies to email are generally VERY fast. He's not a big shop, so I'm not expecting Brother-level service, but he's been in contact since the day I put my deposit down, and so far I'm very excited with this machine.
I'll put it through the ringer (we're a successful screen printing, decal printing, laser engraving and banner printer in Chicago) and if it holds up well, I'll buy 2 more.
Is it as good as the Brother printers? No, it's slower. But one of our friends has a Brother and they dropped over $30,000 for it. We were done and out the door with ALL accessories, software and tools for well well well under $8,000. I'm not expecting Brother quality, but so far, it's a solid machine.
If something comes up, I feel confident Andy will be there for the first 3 months of warranty, and from what I'm looking at in the machine, I think I can repair or replace any problems that might come up.
Endenon: We were told to cure white underbase for 4 minutes total at 330, so we did 330 at 2 minutes, rested and 330 for 2 more minutes again. I'll do a wash test tomorrow.