Juat bought a used DTG HM1 with the software. Installed on a newly purchased HP laptop. Getting error message E000C hardware key not found. It is the safe net sentinel. Have the dongle. Any insight will be excellent. Thanks in advance.
As the HM1 is an older machine, the software is probably compatible upto Windows XP/Vista only. If you have purchased a new laptop, it is probably Windows 8/10. I would contact the software supplier and tell them what is happening, there may be a charge to upgrade the software to work on the new versions of Windows.
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