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Discussion Starter · #1 ·
Hi,

I bought a secondhand DTG printer, Crystal Jet, based on the Epson 1290. The sellers say that it was working fine when it left them, but when I switch it on, the display panel says "Connecting..." and "Wait Online..."

The printhead does not move when switched on, and it is also not doing a self-check, as supposed to.

I've installed the drivers on my pc, but the pc is not finding the printer at all.

Any suggestions will be appreciated.

Thanks!
Charene
 

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Discussion Starter · #5 ·
Hi,

Thank you all for your replies. I downloaded the latest driver from Epson's website, followed your advice below, and still nothing...

The printhead is not moving by itself, and is not parking either. The buttons for positioning the bed works fine, but the "clean" button does not respond.

I have two sensors on either side of the print rail. Right one comes on when I raise the bed, but the left one is dead... Not sure if it should do this, or if this might be part of my problem...

Thanks again for your help...
 

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Discussion Starter · #7 ·
Thanks, Bobby-Lee. I've just double-checked, and they seem to be firm. Do you think the second sensor light might have something to do with this, or not really? Any other ideas of where I might need to look?
 

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Discussion Starter · #9 ·
BobbyLee, I will definately have a look into this... Even though you're not familiar with my specific machine, all of you are of great help. This is my first DTG, and I'm rather clueless (especially about one in a working condition and about how it's supposed to react, haha...) I will keep you updated.
 

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Discussion Starter · #12 ·
I will look into the possibility of scorching of any of the connections, as well as dirt and alignment of the sensors. This all seems like excellent advice.
On the Crystaljet's panel, I've got three lights: POWER, READY and ERROR. The POWER light comes on immediately, but the other two does not come on at all.
I also see a few working LED's at the back of the machine (inside) - some green ones and some red ones. Not sure if they're some of the ones that we need to check out?
 

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Discussion Starter · #14 ·
Hi again,

Just to keep everybody updated:

I followed all advice above, and again a great big THANK YOU to everybody who replied. It is great to know that so many people out there is willing to help us newbies...

I also followed Harry's advice, and made contact with the Chinese manufacturers, Gateway.
I left a message on their webiste, and they got an engineer, Kendy to assist me. After explaining my problem to him, he compiled a Word document, including pics, with troubleshoot steps, to isolate the problem. I would have liked to post the document, but it is 2.8MB - I'm not sure how to go about.

Anyway, from these steps, we established that the printer's power board is faulty, and they will be sending me a quote for a replacement. I will also see if there's a way that this one can be refurbished.

I'm also considering the option to replace the Epson 1290 parts with that of a R2400 - I've got no idea of the implications... But I know that Gateway's new printers are built into exactly the same casing as was used for my printer. Doing it this way would mean that it will take a little longer for the parts to become obsolute. Any advice will be appreciated...

I will wait for their quote, and also see if I can find it locally in South Africa, and then decide from there.

As for the seller telling me that the machine was in a perfect working condition before shipment - what are your thoughts?

Kind Regards,
Charene
 
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