For the most part, any printer that is not printing white ink has less challenges than those that do print white ink. The only exception to this statement is when there are non-ink related issues with a printer (feed errors, registration problems,...). The white ink problems for the most part are due to the process of pretreatment and keeping the white ink flowing through the ink delivery system. Remove that from the equation and life will become easier. A good friend of mine was the first person to get an HM1 that was setup as a Dual CMYK printer. You can also just put cleaning fluid or distilled water in the white ink lines and print just CMYK as well. This is something you can do with most of the dtg printers.I've read in a lot of the forums here that all the problems come down to the white ink. I know the Brother doesn't use white and therefor has less problems from the start but if someone bought an HM-1 and only used it to print on white shirts wouldn't they lose all the white ink problems too?
I agree!! I can not believe I spent this kind of money on this machine, I have nothing but problems with it since I took it out of the box. I have done a ton of orders with it and still have TONS of problems. Then because I live in North Carolina and I have had my machine under a year, they tell me that I have to pay 500.00 to have a tech come here and see what is wrong with my machine but that it is problems, operator error. Just had to replace the print head cause they said I did not clean anything properly and the ink loss is so costly is is awful!!! Wish I would have known all this ahead of time.. Hope you do not run into the same HORROR I am experiencing.Hello everyone I bought a kiosk about 3 weeks ago, and let me tell you it took that long to just get it printing some what normal. I have alot of touble printing on blacks the whole graphic comes out looking speckeled, and sometimes it will be clear on one side of the print and speckle on the other side. I have no idea how to get the color down right, because one print will be what the customer wants and the next will be totally off. I have learned that the kiosk is not what I expected, its good for that one time print but anything in mass quantities not recomended. I feel that I just should have went with a screen printer.
I am going to speak with tech support now but I see nothing in our support system from you, until yesterday, for almost 2 1/2 months. Looking at all of the tech support notes a large portion of the calls we have from you are regarding issues with your graphics software, Corel, I beleive. I would venture to guess that there are not a lot of companies in the DTG marketplace that would perform an onsite call for only $500 (airfare is going to be at least that amount).
Either I or one of our technicians will be calling you shortly.
My experience is with the British supplier of DTG Kiosk and not SWF East. the British company is called YES LTDWell, I'll put in my 2 cents. I am a loyal customer to SWF East and Colman and Company. I have bought 2 Kiosks from them and buy all my inks and supplies from them. I bought my first printer and opted not to go for training due to my fear of flying and being on the road with my husband (road rage) for 10 hours. If it were not for their excellent tech support, I would never have made it. I marketed the strong points of the printer and have been very successful. Yes, they do have problems, mostly due to maintenance issues and operator error. I have never had a problem maintenance, operator error, or otherwise that has not been worked out. My salesman, technical support, service manager, and owner of the company have went above and beyond. I choose not to run white ink because I have had no consistent success. And, I admit this is due to my technique, because there are others out there who make beautiful, quality prints using the pretreat and white ink. If you will search the forums, no other brand of direct to garment printer is perfect. They are all based on the same principles and work the same. I am selling 1 of my printers, but that is only because I have added screenprinting to cover large orders on dark garments. Once again, that is because I hate pretreating and am not good at it. These machines were fairly new on the market when most of us initially bought ours. The kinks are still being worked out. I'm sure we all were aware of this when we made our purchase. Some problems do not surface until extended use which cannot be determined with beta testing. Just my 2 cents, but a few things I have tried to keep in mind while working through difficulties.