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Discussion Starter #1 (Edited)

I am having an issue I hope someone can help find a solution. I have a refurbished Kiosk that does not have the reset button for the waste ink counter. I have to use an adjustment program to reset this. This adjustment can be fussy, but can generally get it to work. This time however, I am getting the two error messages below. The first is on the main adj program screen, and the second comes up after trying to connect:

Caution: When you replaced a main board, this program cannot run by USB cable. Please use a parallel cable.

Communication Error Occurred. Please confirm the power and I/F connection.

Any help with this would be greatly appreciated. Thank you in advance!
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