What operating system do you have?....
32 bit or 64 bit?....
I apologize ahead of time if any of my answers seem rude or ignorant but I started messing with this huge POS Thursday afternoon and it.s now Saturday....
I tried to install on a brand new 64-bit computer...nothing but complete & total aggravation for 2 days straight...
drivers won't install, cutter just kept sliding back & forth, the computer wouldn't/couldn't "find" the device when the USB was attached...pretty much everything that SHOULDN'T happen did happen...
so I figured ok I'll install it on my 32-bit laptop...same deal...drivers wouldn't install...couldn't reach anyone through the support number on the 1/3 chinese, 1/3 blank pages, 1/3 12-year-old website (which causes more problems than solves them)...
I read all the manuals, installed (tried to) using the disk that came with it, nothing happened at all....but it did stop zipping back and forth though!! yay...if that ain't worth $500+ I don't know what is...
so I was ready to box it back up & sell it and tried to re-install on the laptop AGAIN...this time it at least shows the drivers are installed...only when I make an image and try to send to great cut great cut is frozen...can't use it at all...nothing highlights on rollover...can't click "file, edit, design, view, etc." and can't even close the program..it freezes the whole goddamn laptop....
if it wasn't for dazzabling I'm 100% positive this POS would have been smashed & burned yesterday....but I still have faith that somehow I'll get it working...lol...all I know is I'll NEVER, EVER buy another GCC cutter EVER again...
I've had less trouble installing a home studio at my friends house and he had $50,000.00 in equipment...
anyway, that's why I asked if the other software worked...I'm tired of bullsh*ttin around with everything...if I can use different software for both designing & cutting that would be better...