Please use caution when purchasing a Brothers machine. Right after I posted another message on this board about white ink cost, I received a call. I was actually kinda impressed at that moment, that Brothers took the time to follow up on my concern. I explained to the guy that called my issues. He was thoughtful and even offered someone to train me. I stated that I didnt even want to run white anymore because of the cost. He said "if you dont want to run white, just flush the lines and leave the maintenance solution in the printhead." So I did what they told me and quess what... Now I have a bad print head.... Outside of the warranty now to top it off. The latest tech told me I could not do what the guy that monitors this board said. And to top it off.. there is no way to leave the white printhead sit without using it. So when I need to use the white I took it out of the so called Maintenance mode that the guy told me to do, YEP it was a no go. They said that I did not run tube flushes. for like 2-3 months. Ya think.... I was told I did not need to... WTF. BAD, BAD, BAD...... And more then likely I will now need to replace the second head. What a Joke... Be very careful with this company. There are many options. Just do your homework. And if the Brothers guy that called me and told me to do that is still watching... THANKS.. you are welcome to pay the replacement cost. Got 2200 laying around...
Do not buy this machine... Please feel free to contact with questions
[Brother GT-361]
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Please use caution when purchasing a Brothers machine. Right after I posted another message on this board about white ink cost, I received a call. I was actually kinda impressed at that moment, that Brothers took the time to follow up on my concern. I explained to the guy that called my issues. He was thoughtful and even offered someone to train me. I stated that I didnt even want to run white anymore because of the cost. He said "if you dont want to run white, just flush the lines and leave the maintenance solution in the printhead." So I did what they told me and quess what... Now I have a bad print head.... Outside of the warranty now to top it off. The latest tech told me I could not do what the guy that monitors this board said. And to top it off.. there is no way to leave the white printhead sit without using it. So when I need to use the white I took it out of the so called Maintenance mode that the guy told me to do, YEP it was a no go. They said that I did not run tube flushes. for like 2-3 months. Ya think.... I was told I did not need to... WTF. BAD, BAD, BAD...... And more then likely I will now need to replace the second head. What a Joke... Be very careful with this company. There are many options. Just do your homework. And if the Brothers guy that called me and told me to do that is still watching... THANKS.. you are welcome to pay the replacement cost. Got 2200 laying around...And Yes..... The guy that called me was directly from Brothers he looked up to verify my account. I am going to print a shirt ( yes Screen Print) that says .... THINK OF BUYING A BROTHERS DTG... SEE ME FIRST I"LL TELL YA THE TRUTH. and wear it to every trade show I attend. I want others to know the truth about this company and printer before they buy. I bought at the Vegas Show. If I can help a handful of people avoid making the same mistake I will be happy.
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7 Posts
hi .. I will like to contact you .. because I'm thinking about buying one of these DTG soon but not too sure which one to get..
Brother initially told customers that you can leave maintenance solution in the printheads. However, they quickly realized that the maintenance solution dries out quick which will then dry out the printheads. Once the printhead dries, there's not much you can do to save it.
My first year with Brother, I put in maintenance solution during winter season right after the holidays. I had the machine off for about 3 or 4 weeks and when I came back, the white heads were never the same again. Under warranty, Brother replaced 2 of my white heads. And shortly after that they told me not to do that again.
I think it's Brother's fault for informing customers that it's safe to leave maintenance solution for a long period of time of being turned off. However, this is not true and your white print head needs to be active. Once the white ink has gone thru the printhead, you can't turn "off" the white head.
However, this is a characteristics of every DTG printer, not just Brother. I now have the GTX and it does auto cycle and auto cleaning of the white head. The auto feature wastes some ink, but it's a whole lot less than GT-3's flushing and maintenance. But like the GT-3, the white heads, once the white inks are introduced, it can't be turned off.
My first year with Brother, I put in maintenance solution during winter season right after the holidays. I had the machine off for about 3 or 4 weeks and when I came back, the white heads were never the same again. Under warranty, Brother replaced 2 of my white heads. And shortly after that they told me not to do that again.
I think it's Brother's fault for informing customers that it's safe to leave maintenance solution for a long period of time of being turned off. However, this is not true and your white print head needs to be active. Once the white ink has gone thru the printhead, you can't turn "off" the white head.
However, this is a characteristics of every DTG printer, not just Brother. I now have the GTX and it does auto cycle and auto cleaning of the white head. The auto feature wastes some ink, but it's a whole lot less than GT-3's flushing and maintenance. But like the GT-3, the white heads, once the white inks are introduced, it can't be turned off.
Joined
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129 Posts
I have a friend who did this due to a set of custom (show car) wheels. We went to a large Midwest car show and he wore the shirt. After some conversation/negotiation - he had a new set of wheels on his truck before weekend was over. Prior to the T-shirt incident, they wouldn’t even talk to him. Good luck!
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