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You should be able to just forward the email to them or download the file onto your thumb drive there is nothing special about the file treat it like every other file you would put on a thumb drive

if you don't have embroidery software the downloaded image will have a white icon box next to it..this just means you don't have the necessary program for that file extension.
 

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There should be an attachment with the e-mail. Instead of clicking on open, click on save. Make sure to select the destination on your computer where you want to save it to, or you might have trouble finding it.
 
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