Hi T-shirt Forum Members,
I just encountered a difficult and cheap customer and want to share with you my experience.
This customer wants a 6 pieces of shirts (2 Mens tee, 1 Ladies Tee, 1 Lady Tanks, 2 youth tees) and all of them are personalized order. It is 1 inch graphics that I have to create a 11 inches version for the shirt, and I did not charge an artwork fee. By the way this is a friend of a friend who is a good client, so I gave them a BIG discount and since I want to promote the quality of my products, I gave it to them with a tiny profit.
So I placed an order to the t-shirt vendor and it turned out that the color for the adult t-shirt is not available but they have the one closest to that shade. I looked at the color and it's very slight difference. So I told this client about the color availability. Then the client said, since we are not getting the color we want, can you give me a discount?
I told them that I did already give them a big discount in the beginning, and the availability of the t-shirt is beyond my control since the vendor will only tell me once I placed the order if it is in stock or not. That's why I am informing you that these are the only available colors and it's for you to decided if you want it or not.
Then they still insist that they deserve a discount!
So I just told them if they still want to continue with the order or not, and they did.
This is a good lesson for me and perhaps for other start-up businesses.
Thank you for reading my story. I will appreciate if you can give me comment or advice, or share your own story.
I just encountered a difficult and cheap customer and want to share with you my experience.
This customer wants a 6 pieces of shirts (2 Mens tee, 1 Ladies Tee, 1 Lady Tanks, 2 youth tees) and all of them are personalized order. It is 1 inch graphics that I have to create a 11 inches version for the shirt, and I did not charge an artwork fee. By the way this is a friend of a friend who is a good client, so I gave them a BIG discount and since I want to promote the quality of my products, I gave it to them with a tiny profit.
So I placed an order to the t-shirt vendor and it turned out that the color for the adult t-shirt is not available but they have the one closest to that shade. I looked at the color and it's very slight difference. So I told this client about the color availability. Then the client said, since we are not getting the color we want, can you give me a discount?
I told them that I did already give them a big discount in the beginning, and the availability of the t-shirt is beyond my control since the vendor will only tell me once I placed the order if it is in stock or not. That's why I am informing you that these are the only available colors and it's for you to decided if you want it or not.
Then they still insist that they deserve a discount!
So I just told them if they still want to continue with the order or not, and they did.
This is a good lesson for me and perhaps for other start-up businesses.
Thank you for reading my story. I will appreciate if you can give me comment or advice, or share your own story.