Hi all,
I hope I can answer some of your questions here and I will do my best without knowing the details of each individual case. I will love to do so however.
First I actually didn't know this post existed. I do have alerts for keywords deconetwork but never got alerted on this one. I wonder if it because the title says "Deco network" and not a whole world. I'll see if I can tweak my keyword alerts.
I am surprised to hear of the crashing you said you have been experiencing. We've certainly not had any support calls related to it so I'd like to arrange a GoToMeeting with you to see these crashes in person. Is this OK by you? I will arrange it UK time to make it convenient for you.
RE support site: You might have been unlucky to hit the site as we were doing an update of our support platform over the weekend. I'm sorry about that and I can see how it compounds the issue! We chose this time hoping it would be a quiet period, but there was a message saying the site was offline temporarily. This had no affect on DecoNetwork websites, just our support tool.
I would also like to touch on the topic of SEO. We've had lots of comments on SEO over the years and in some cases, as with Doc Sheldon, there were misconceptions. I have come to know Doc fairly well stemming from a post he wrote on his forum. Doc later admitted his post was inaccurate and that he had actually not looked at DecoNetwork, but took the word of another person. Turns out this person was not familiar with SEO and how DecoNetwork worked therefore was not aware he could configure his site accordingly. Doc did make a follow-up statement confirming this. I'm sure if you reach out to Doc he will be happy to confirm this.
As I work with our Australian clients can I only really comment on their experience. But the feedback we get is honestly good. Some have employed SEO companies to consult and I can recommend Ross Langley-Essen from
Independent SEO Consultants | Best SEO Company Comparison. He did a great with a client in Australian to get their site ranked on page one in just over a week. I'd be happy to put you in contact with some other DecoNetwork site owners in Australia who focused on their own SEO and built their traffic up to where they are doing hundreds of thousands a month by online sales.
Duplicate content is handled in DecoNetwork and you have control to set unique titles and meta content. I'd be happy to do a GoToMeeting with you to review those settings if you like.
So again if you have no objection I'd like to meet with each of you at once or all at once if you like in a GoToMeet to review you concerns. It's hard in forum text but a lot easier if we do a few screen shares and calls.
We're honestly here to help any way we can and would love you guys to also be the top of rankings and drawing in the online sales as well.
If you want my direct email just IM me.
Thanks again and I hope we can resolve your issues.
Cheers,
Brenden