Hello,
I recently did a job for a boys baseball team, Warm Up Jackets, Sweatshirts and Tshirts. Alll the same design and color.
Customer came back to me a month later asking for 3 more items of each product. So a total of 9 more pieces.
per my quote and invoicing, I only hold my screens for one week after delivery. So customer wants to pay me the same amount as the initial order,
Here is my dilema, I would actually be losing money if I order 9 pieces and re did the design and screens. She does not feel a setup fee is warranted since I did the initial job, she asked me for the artwork that I designed so she can go somewhere else. What do I do?
I recently did a job for a boys baseball team, Warm Up Jackets, Sweatshirts and Tshirts. Alll the same design and color.
Customer came back to me a month later asking for 3 more items of each product. So a total of 9 more pieces.
per my quote and invoicing, I only hold my screens for one week after delivery. So customer wants to pay me the same amount as the initial order,
Here is my dilema, I would actually be losing money if I order 9 pieces and re did the design and screens. She does not feel a setup fee is warranted since I did the initial job, she asked me for the artwork that I designed so she can go somewhere else. What do I do?