Customer Support?

Corel's support lines are a paid service, unfortunately you have to be paying for the premium service to get free support calls. I think I could find you a number for support, but just a forewarning, they are almost certainly going to charge you if you attempt to call them about this.

Edit: This looks like the best you can get for support, and sure enough, they ask for money just for the ability to get through to them...

http://corel.force.com/support/cSupportOptions?&lang=en_US&family=Corel Products&product=CorelDRAW

Kinda a scummy way to do business, but they do have a good product...you can also try to reach one of the support people on the CorelDraw forums at coreldraw.com. I have done that a few times, with moderate success.

They give you 30 days support. There is no free upgrade period. If you buy X6 that's what you get. The reason the prices took a dive is the release of X7 if they we're going to do that then the prices wouldn't have taken a dive. If you belong to the premium membership then from what I understand you get the upgrades.

The upgrade is usually a OS thing.

sben763 said:

They give you 30 days support. There is no free upgrade period. If you buy X6 that's what you get. The reason the prices took a dive is the release of X7 if they we're going to do that then the prices wouldn't have taken a dive. If you belong to the premium membership then from what I understand you get the upgrades.

The upgrade is usually a OS thing.

Click to expand...

Maybe not free, but pretty darned close. I finally got through to someone in sales who said once I registered X6, I could upgrade to X7 for $25 if I showed proof of purchase of X6 within the past month.

At one time in the software application industry, it was a common practice to give a free upgrade within a specified period, and reduced pricing over a longer period of time.

To clarify my original post, I was NOT looking for technical support, but rather for pre sales, or customer service. Many companies still provide this - as did Corel until recently. I know you have to pay through the nose for tech support, much of which is practically useless unless you get bumped up to the 2nd or 3rd tier support techs.